Customer Support Specialist
hace 2 días
The Customer Support Representative is responsible for delivering high-quality and accurate resolutions to customers, ensuring that objectives set by the client are met successfully.
Key Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist customers with their questions about completing materials needed for moving through our payment processing underwriting or other payments risk-related processes.
- Respond promptly to customer inquiries regarding Tebra's payments processing products or services.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
To excel in this role, you will need:
- 12-month minimum experience in Customer Support or in Customer Support for a SaaS company.
- Ideal background in Fintech with an emphasis on financial risk management.
- Demonstrated professional and friendly demeanor with customers.
- English Communication Skills - oral and written.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
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