Customer Support Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About the Role

The Customer Support Representative is responsible for delivering high-quality and accurate resolutions to customers, ensuring that objectives set by the client are met successfully.

Key Responsibilities:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Assist customers with their questions about completing materials needed for moving through our payment processing underwriting or other payments risk-related processes.
  • Respond promptly to customer inquiries regarding Tebra's payments processing products or services.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
Your Professional Qualifications

To excel in this role, you will need:

  • 12-month minimum experience in Customer Support or in Customer Support for a SaaS company.
  • Ideal background in Fintech with an emphasis on financial risk management.
  • Demonstrated professional and friendly demeanor with customers.
  • English Communication Skills - oral and written.
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.


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