Empleos actuales relacionados con Associate Customer Success Manager - San Francisco, Heredia - Servicenow
-
Associate Customer Success
hace 1 semana
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoWhat You'll DoAssociate Customer Success Managers (CSMs) connect our client´s portfolio of products and solutions.This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer's...
-
Customer Success Team Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoJob DescriptionThe Customer Success Team Manager is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...
-
Customer Success Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...
-
Strategic Customer Success Manager
hace 4 días
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoCompany Overview:LSEG is a global financial technology company that creates essential partnerships and open opportunities. We believe in driving financial stability, empowering economies, and enabling customers to create sustainable growth.We are a dynamic organisation of 25,000 people across 70 countries, and we value individuality and diversity in our...
-
Associate Customer Success Managers
hace 2 semanas
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoWhat You'll DoAssociate Customer Success Managers (CSMs) connect our clients to Refinitiv's portfolio of products and solutions.This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the...
-
Customer Success Advocate
hace 3 días
San Francisco, Heredia, Costa Rica Databricks A tiempo completo**Job Overview**Databricks is seeking a Customer Success Advocate to join our team. In this role, you will be responsible for championing and advocating for customers, driving customer self-sufficiency, and participating in customer steering committee meetings.The ideal candidate will have 3-5 years of customer-facing experience as a Technical Account...
-
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoWhat CSMs DoCustomer Success Managers (CSMs) connect our clients to Refinitiv's portfolio of products and solutions.They play a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer's journey.In a role...
-
Senior Enablement Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob Summary: We're looking for a Senior Enablement Manager - Customer Success to lead our onboarding efforts and deliver high-quality training programs to our new hire Customer Success Guides.About the Team: Our Global Learning & Development organization is responsible for developing and deploying global enablement programs at scale. We're a collaborative...
-
Associate Customer Succes Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoWhat You'll DoAssociate Customer Success Managers (CSMs) connect our clients to LSEG portfolio of products and solutions.This specialist plays a vital role in ensuring our customers fuel the full power of LSEG by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable mentorship throughout the customer's...
-
Customer Success Manager
hace 5 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Customer Success Enablement Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Equifax A tiempo completoWe are seeking a highly skilled and experienced Business Operations Manager to join our Customer Success team at Equifax. As a key member of the team, you will be responsible for driving process improvements, managing day-to-day operations, and collaborating with cross-functional teams to achieve business objectives.Key Responsibilities:Manage and coordinate...
-
Customer Experience Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany OverviewExperian is the world's leading global information services company. We empower consumers and our clients to manage their data with confidence, helping individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders lend more responsibly, and organisations prevent identity fraud and...
-
Business Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Equifax A tiempo completoWe are looking for a highly motivated and organized Senior Customer Success Coordinator to join our Customer Success team at Equifax. As a key member of the team, you will be responsible for supporting the delivery of customer success initiatives and ensuring seamless execution of projects.Key Responsibilities:Support the launch and enablement of new...
-
Customer Success Technology Manager
hace 4 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completo**Tebra Overview**Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. Our mission is to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.We aim to simplify the complexities of healthcare, focusing on what matters most – patient-centered care. As a key...
-
Customer Success Lead
hace 2 semanas
San Francisco, Heredia, Costa Rica Kareo A tiempo completo**Customer Success Lead Opportunity**Kareo is an equal opportunity employer committed to helping our customers succeed. We're seeking a Customer Success Lead to join our team and drive customer success through effective onboarding and implementation strategies.**Responsibilities:**Owning customer success from onboarding to post-implementation...
-
Customer Success Technology Manager
hace 6 días
San Francisco, Heredia, Costa Rica Tebra A tiempo completoRole OverviewWe are seeking an experienced system administrator to join our team as a Salesforce Systems Administrator. In this role, you will be responsible for overseeing and administering various customer success technologies, including Salesforce, Gainsight, and NiceInContact. Your primary focus will be on designing, developing, testing, and iterating...
-
Manager, Customer Success, Strategic Account
hace 6 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...
-
Customer Success Professional
hace 1 semana
San Francisco, Heredia, Costa Rica Wrike Careers Page A tiempo completoAt Wrike, we're seeking a highly skilled CUSTOMER SUCCESS PROFESSIONAL to partner with our customers and help them achieve their business objectives. As a Customer Success Professional, you will be responsible for driving account growth and ensuring customer satisfaction.Key Responsibilities:Develop and execute tailored account plans to drive revenue growth...
-
Customer Success Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoAbout the RoleThe Service Delivery Manager at Hewlett Packard will be responsible for managing the operational business relationship with mid-size to large domestic accounts. This includes owning customer performance metrics, reporting, escalation & communication, leading product support or solution(s) planning, and representing services on product or...
-
Team Lead, Customer Success
hace 1 semana
San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoThe Customer Success Team Leader, At Scale is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas.Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale engagement...
Associate Customer Success Manager
hace 4 semanas
**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.
We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.
By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** What you get to do in this role**:
The role of the Customer Success Manager is to act as an advocate for our customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
**Responsibilities**:
- Oversee a large portfolio of commercial and enterprise accounts.
- Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
- Ensure customers are technically healthy and on the most recent version of our product.
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
- Prioritizing and driving resolution on escalated customer issues.
- Partner with account teams to help customers meet business objectives and achieve success.
- Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations.
- Promote ServiceNow customer success stories and processes.
**Qualifications** To be successful in this role you have**:
- 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
- Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
- Ability to drive effective and influencing conversations with various stakeholders and leadership levels.
- Ability to facilitate discussions and navigate customers objections.
- Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
- Proven ability to collaborate effectively with cross-functional teams.
- Committed to continuous learning, ongoing professional development, staying abreast of industry trends, and emerging technologies.
- Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
- Passionate about customer and value realization.
- Outstanding communication and presentation skills.
- ServiceNow experience and/or certifications is a plus.
**Note: This is an office-flexible role.
The expectation is to be in-office 2 days a week.
**
FD21
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
Click here to learn about our work personas: flexible, remote and required-in-office.
Please Note: Fraudulent job postings/job scams are increasingly common.
Click here to learn what to watch out for and how to protect yourself.
All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune.
2022 Fortune Media IP Limited All rights reserved.
Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
