Customer Success Enablement Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

We are seeking a highly skilled and experienced Business Operations Manager to join our Customer Success team at Equifax. As a key member of the team, you will be responsible for driving process improvements, managing day-to-day operations, and collaborating with cross-functional teams to achieve business objectives.

Key Responsibilities:

  • Manage and coordinate the launch and enablement of new processes and tools for the customer success team
  • Establish and maintain metrics to monitor and report on customer adoption and satisfaction
  • Partner with customer success managers to identify opportunities for growth and improvement
  • Provide operational support for customer success managers and ensure seamless execution of initiatives

Requirements:

  • 3+ years of experience in a customer-facing role with a focus on process improvement and operational excellence
  • 2+ years of experience in project management driving initiatives end-to-end in an IT industry
  • English Proficiency B2+ or higher

What We Offer:

  • A comprehensive compensation package and healthcare benefits
  • Ongoing training and development opportunities through our online learning platform
  • The chance to work with a talented and diverse team in a dynamic and fast-paced environment


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