Customer Success Strategist

hace 1 semana


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

**Driving Business Success through Project Delivery**

Aligntech is a global leader in medical devices that transform smiles and change lives through digital dentistry. We are committed to delivering exceptional results and exceeding customer expectations.

We are seeking a seasoned Sr. Service Delivery Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for delivering projects, managing stakeholder relationships, and ensuring timely and budget-friendly outcomes.

This role is ideal for an experienced professional with a strong background in project management, customer service, and stakeholder communication. You will work closely with cross-functional teams to deliver projects, coordinate progress measurement activities, and implement changes as needed.

Key responsibilities include:

  • Managing stakeholders and generating reports on project progress, problems, and solutions.
  • Implementing and managing change to meet project outputs.
  • Reporting and escalating to senior management as necessary.
  • Measuring project performance using appropriate tools and techniques.

In addition, you will define tasks and required resources, allocate project resources, and ensure operational SLAs and target KPIs are consistently met.

We offer a fast-paced and dynamic environment where you can leverage your skills and experience to drive business success and transform smiles and change lives.



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