Strategic Customer Success Manager

hace 7 días


San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

Company Overview:

LSEG is a global financial technology company that creates essential partnerships and open opportunities. We believe in driving financial stability, empowering economies, and enabling customers to create sustainable growth.

We are a dynamic organisation of 25,000 people across 70 countries, and we value individuality and diversity in our workforce.

Job Description:

The Customer Success Team Leader will be responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas.

Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale engagement within their area of focus.

Key Responsibilities:

  • Demonstrate deep understanding of the customer success manager role
  • Maintain solid understanding of customer retention drivers across communities
  • Support team in developing specialist knowledge and delivering high quality interactions
  • Coach team to build and embed a long-term trusted advisor relationship within their accounts
  • Deliver feedback to team members to maintain culture of continuous improvement
  • Drive growth by coaching team to identify leads within existing accounts
  • Foster overall customer health through engagement and education
  • Drive efficiency in customer engagement through the use of technology
  • Maintain strong internal networks to drive collaboration with key stakeholder groups

Qualifications and Experience Required:

The ideal candidate will have a strong understanding of customers and their business model and workflows, as well as relationship building skills, problem-solving ability, presentation and communication skills, and ability to collaborate and lead a team.

They will also have significant work experience in applicable industry and knowledge of customer workflow required, along with shown competencies in customer success, sales or marketing experience in a customer facing environment.



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