Customer Success Team Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo
Job Description

The Customer Success Team Manager is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale engagement within their area of focus.

Key Responsibilities:
  • Maintain solid understanding of customer retention drivers across communities
  • Support team in developing specialist knowledge and delivering high quality interactions
  • Coach team to build and embed a long-term trusted advisor relationship within their accounts
  • Drive growth by coaching team to identify leads within existing accounts
  • Maintain overall customer health through engagement and education


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