Client Success Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Cm Group A tiempo completo

Job Description

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We are seeking an experienced Client Success Manager to join our team. As a Client Success Manager, you will be responsible for managing client relationships and ensuring delivery of exceptional results.

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Your Key Responsibilities

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  • Manage client relationships, deliver exceptional results, and ensure customer satisfaction">
  • Act as the primary point of contact for the client during the project lifecycle, understand the client's business needs, and lead client sessions">
  • Manage project scope, identify, mitigate, and manage project risks, control project budget, and understand dependencies">
  • Assess, own, and document change requests, drive customer acceptance processes, and manage transition of the Client once the project has completed">
  • Run all client and internal status calls, incident escalation, service level management, suggest process improvements in the Project Management Workflow, and work with both internal and client teams outside of your time zone">
  • Send status reports internally and externally and be able to discuss why the project is in a yellow or red state in detail">
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Your Required Skills and Qualifications

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  • Recognized Project Management qualifications such as PMP, APM, PRINCE2">
  • 5+ years of experience in project management">
  • Strong leadership, organizational skills, and attention to detail, excellent written and verbal communication skills">
  • Leadership, interpersonal, and negotiation skills, prior experience managing multiple parallel projects with competing deadlines and different complexities concurrently">
  • Commercial and conflict negotiation and resolution experience, the ability to work independently and communicate well in a fast-paced, pressurized, and matrixed environment">
  • An evaluator who uses data to drive decision-making">
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What We Offer

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A dynamic and supportive team environment, opportunities for growth and development, and a competitive salary package.

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About Us

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Cm Group is a leading provider of project management services. We are committed to delivering exceptional results and building long-term relationships with our clients.


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