Client Success Manager for High-Value Clients

hace 6 días


San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

About the Role

A Client Success Manager at TTEC Digital is responsible for partnering with high-value clients to create and maintain healthy, strategic business relationships.

This consultative account manager role demonstrates CX expertise, orchestrates adoption of the right CX products, services, and strategies to help realize client outcome goals.

The CSM serves as the client's advocate throughout the client lifecycle, working closely with clients to identify business opportunities and challenges and proposing relevant Avtex solutions.

Key Responsibilities

  • Develops and maintains strong relationships with assigned clients, gaining insight into their industry, business, and operations, and serving as a trusted advisor to key influencers and/or decision-makers.
  • Understands clients' business drivers and success criteria to develop and advise on Client Success Plans.
  • Prescribes the adoption and use of product features/functionality and services to achieve client outcome goals.
  • Collaborates with clients to identify business challenges and develops recommended solutions through the promotion of CX offerings.
  • Works closely with Sales Engineers or Account Executives to structure solutions, create account plans, and identify other cross-selling opportunities within Avtex offerings to achieve identified performance and revenue goals.
  • Schedules and conducts regular client business reviews with key contacts, covering updates within the client's business and key initiatives, delivering product and feature updates on Avtex offerings, reviewing support performance, success plan progress, and other client concerns.
  • Maintains high client retention and recurring revenue retention rates.
  • Achieves revenue growth target from portfolio of assigned clients.


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