Operations and Success Manager
hace 6 días
Auxis Operations and Success Management
">Auxis is a technology company that provides IT operations and customer success management services to businesses worldwide. Our team of experts helps clients optimize their IT infrastructure and improve overall service quality.
">Job Description
">We are seeking an experienced Operations and Success Manager to join our team in Costa Rica. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services to our clients, including:
">- ">
- Managing service delivery requests to meet or exceed client expectations">
- Coordinating with cross-functional teams to ensure timely delivery of services">
- Developing and implementing process improvements to enhance overall efficiency and effectiveness">
- Providing technical guidance and support to team members as needed">
Responsibilities
">In addition to managing service delivery requests, you will also be responsible for:
">- ">
- Developing and maintaining relationships with key stakeholders">
- Identifying opportunities for process improvements and implementing changes as needed">
- Providing technical guidance and support to team members as needed">
Requirements
">To be successful in this role, you will need:
">- ">
- 6+ years of experience in IT operations or customer success management">
- Excellent communication and interpersonal skills">
- Proven track record of delivering high-quality results in a fast-paced environment">
- Familiarity with cloud infrastructure platforms (AWS, Google, Azure)">
- Bachelor's degree in Computer Science or related field">
About You
">We are looking for a motivated and results-driven individual who is passionate about delivering exceptional IT services. If you have a strong background in IT operations and customer success management, excellent communication skills, and a proven track record of success, we encourage you to apply.
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