Operations and Success Manager

hace 6 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Auxis Operations and Success Management

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Auxis is a technology company that provides IT operations and customer success management services to businesses worldwide. Our team of experts helps clients optimize their IT infrastructure and improve overall service quality.

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Job Description

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We are seeking an experienced Operations and Success Manager to join our team in Costa Rica. As a key member of our operations team, you will be responsible for managing the day-to-day delivery of IT services to our clients, including:

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  • Managing service delivery requests to meet or exceed client expectations">
  • Coordinating with cross-functional teams to ensure timely delivery of services">
  • Developing and implementing process improvements to enhance overall efficiency and effectiveness">
  • Providing technical guidance and support to team members as needed">
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Responsibilities

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In addition to managing service delivery requests, you will also be responsible for:

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  • Developing and maintaining relationships with key stakeholders">
  • Identifying opportunities for process improvements and implementing changes as needed">
  • Providing technical guidance and support to team members as needed">
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Requirements

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To be successful in this role, you will need:

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  • 6+ years of experience in IT operations or customer success management">
  • Excellent communication and interpersonal skills">
  • Proven track record of delivering high-quality results in a fast-paced environment">
  • Familiarity with cloud infrastructure platforms (AWS, Google, Azure)">
  • Bachelor's degree in Computer Science or related field">
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About You

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We are looking for a motivated and results-driven individual who is passionate about delivering exceptional IT services. If you have a strong background in IT operations and customer success management, excellent communication skills, and a proven track record of success, we encourage you to apply.



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