Technical Success Manager

hace 3 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Home

Department: Customer Service

Schedule: Full Time

**Company Description**:

- Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 World's Most Innovative Companies by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**What you'll be doing**

Acting as a single point of contact for technical consulting and assisting our Account/Project Managers, Product and Tech Support, and Engineers with new and ongoing technical communications for existing clients including security updates and software support, the Technical Success Manager will:

- Communicate P1/P2 incident status to account team and client.
- Ensure effective ownership, communication, coordination, and facilitation of service issues and production changes between the client, support teams, account team and technical teams.
- Analyze and report on cases and tickets to spot reoccurring trends and provide recommendations to client and/or technical teams for remediation.
- Ensure all cases and incidents are properly documented, SLAs are met, and that resolution occurs in a timely manner.
- Responsible for aggregating all non-incident Client requests for changes to production and driving execution in alignment with contracts and client's priorities.
- Help ensure that the proper monitoring is in place at the platform and client specific solution level and help drive resolution to issues as required.
- Participates in daily / weekly / monthly operational calls and status updates to ensure alignment across internal and external stakeholders.
- Develop strategies to facilitate the continuous improvement of customer service.
- Provide feedback to Experian Product Development teams to help identify reoccurring service issues that require updates to features or products.
- Help analyze customers' needs and suggest potential new services for Client consideration.
- Be the Technology Voice for all Experian Product, Platform and Technology.
**Qualifications**:

- +4 years of technical client-facing experience
- Strong knowledge of enterprise technology infrastructure including various operating systems, servers, storage, and networking
- Knowledge of enterprise server software including Windows Server, Linux, and monitoring technologies
- Knowledge of cloud computing concepts, software and systems (networking, virtualization, VMware, Hyper-visors)
- Ability to query ad hoc data in various reporting platforms
- Ability to navigate and troubleshoot in ticketing systems, bug submission and other support systems
- Ability to identify and submit product enhancement requests
- Able to think analytically and consider all client configs, as well as dive into the details, and know when to operate at each of those levels.
- Strong analytical and problem-solving capabilities; able to break complex technical hurdles into measurable actions.
- Excellent communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams
- Strong presentation skills, including ability to present to any level within the company
- Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously
- Strong account management, cross-group collaboration, and negotiation skills
- Outstanding interpersonal skills and conflict management skills
- Quickly develops rapport and credibility
- Highly organized and self-motivated; able to manage multiple important investigations simultaneously, with little direction.
- IT business process, Project Management, or service delivery certifications (ITIL, PMP, etc.)
preferred.
**Additional Information**:
This is a permanent home-based role in Costa Rica.
No relocation available.
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating

  • Technical Success Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HomeDepartment: Customer ServiceSchedule: Full Time**Company Description**:- Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100...

  • Technical Success Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 World's...

  • Technical Account Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job DescriptionAuxis is seeking a Technical Account Manager to provide technical guidance and support to our clients. The ideal candidate will have 6+ years of experience as a Customer Success Manager, or IT Account Manager, or IT Manager, with a minimum of three (3) years in the Outsourcing industry or experience in large complex organizations.The...

  • Technical Partnership Manager

    hace 20 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewThe Technical Success Manager will serve as a single point of contact for technical consulting, assisting Account/Project Managers, Product and Tech Support, and Engineers with new and ongoing technical communications for existing clients.This role requires effective ownership, communication, coordination, and facilitation of service issues and...

  • Customer Success Manager

    hace 5 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...

  • Operations and Success Manager

    hace 5 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis Operations and Success Management">Auxis is a technology company that provides IT operations and customer success management services to businesses worldwide. Our team of experts helps clients optimize their IT infrastructure and improve overall service quality.">Job Description">We are seeking an experienced Operations and Success Manager to join our...

  • Client Success Specialist

    hace 7 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionThe Technical Success Manager will be responsible for acting as a single point of contact for technical consulting and assisting our Account/Project Managers, Product and Tech Support, and Engineers with new and ongoing technical communications for existing clients.This includes communicating P1/P2 incident status to account teams and clients,...

  • Technical Account Manager

    hace 5 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis Overview">Auxis is a technology company that provides IT operations and customer success management services to businesses worldwide. Our team of experts helps clients optimize their IT infrastructure and improve overall service quality.">Job Summary">We are seeking an experienced Technical Account Manager to join our team in Costa Rica. As a Technical...

  • Customer Success Team Manager

    hace 2 días

    San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    Job DescriptionThe Customer Success Team Manager is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in the Americas. Through collaboration with internal partners, the Customer Success Team Leader helps coach the team to develop specialist knowledge and deliver at-scale...

  • Client Success Manager

    hace 3 días

    San Francisco, Heredia, Costa Rica Cm Group A tiempo completo

    Job Description">We are seeking an experienced Client Success Manager to join our team. As a Client Success Manager, you will be responsible for managing client relationships and ensuring delivery of exceptional results.">Your Key Responsibilities">">Manage client relationships, deliver exceptional results, and ensure customer satisfaction">Act as the...

  • Technical Account Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Do you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing...

  • Technical Account Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Do you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing...

  • Technical Account Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS?At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative spirit of innovation across all...

  • Senior Enablement Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job Summary: We're looking for a Senior Enablement Manager - Customer Success to lead our onboarding efforts and deliver high-quality training programs to our new hire Customer Success Guides.About the Team: Our Global Learning & Development organization is responsible for developing and deploying global enablement programs at scale. We're a collaborative...

  • Technical Leadership Manager

    hace 6 días

    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    We are looking for a Technical Leadership Manager to join Hangar Worldwide's platform innovation team.This individual will oversee large initiatives, manage infrastructure work, and collaborate closely with cross-functional teams to create premium digital experiences.The successful candidate will possess technical architecture knowledge, project management...

  • Technical Solutions Expert

    hace 20 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are looking for a seasoned technical expert to join our team as a Technical Success Manager.In this key position, you will be responsible for ensuring the smooth delivery of technical services to our clients, working closely with our Account/Project Managers, Product and Tech Support, and Engineers.Key Responsibilities:Acting as a single...

  • S360 Technical Adoption Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    The Success 360 (S360) Standard Technical Adoption Manager (TAM) serves as a critical resource and trusted advisor in coaching and enabling our S360 customers to take full advantage of the entitlements and capabilities of the S360 program.The S360 Standard TAM will advise and support the customer in consuming a premium digital experience, including success...

  • Senior Technical Project Manager

    hace 3 horas

    San Francisco, Heredia, Costa Rica Ttec A tiempo completo

    Senior Technical Project Manager - Cisco UCCE Solutions - RemoteTTEC Digital is seeking a Senior Technical Project Manager to join our Cisco IX Systems Integrations team.This is a telecommuting opportunity for someone located in Costa RicaWhy choose TTEC to enhance and broaden your career?We are just as passionate about providing ideal solutions to solving...

  • Client Success Advocate

    hace 6 días

    San Francisco, Heredia, Costa Rica Soluciones Creativas A tiempo completo

    Soluciones Creativas is committed to delivering exceptional customer experiences. We are seeking a highly skilled Account Manager Liaison to join our team and contribute to our success.About the Role:This is an exciting opportunity for a Technical Solutions Expert to leverage their knowledge and expertise to drive business growth. The successful candidate...

  • Junior Technical Project Manager

    hace 2 días

    San Francisco, Heredia, Costa Rica Gft Technologies Se A tiempo completo

    **About the role**:At this role you will be a Junior Technical Project Manager who will be responsible for developing a project management plan associated to various technical migration requirements for various client solutions utilized.The plan will follow a standard project management framework ensuring project timelines are met, issues are appropriately...