Technical Partnership Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Overview

The Technical Success Manager will serve as a single point of contact for technical consulting, assisting Account/Project Managers, Product and Tech Support, and Engineers with new and ongoing technical communications for existing clients.

This role requires effective ownership, communication, coordination, and facilitation of service issues and production changes between the client, support teams, account team, and technical teams.

The successful candidate will analyze and report on cases and tickets to spot reoccurring trends and provide recommendations to the client and/or technical teams for remediation.



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