Senior Release Enablement Program Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Workday A tiempo completo
About the Team

This role supports Workday's Global Customer Support organization, a global team of expert problem-solvers dedicated to delivering the best customer support experiences and solutions in the industry.

Joined by the Global Support Operations & Enablement (GSOE) team, you'll work with peers passionate about enabling and empowering Workmates around the world by helping them embrace the latest technology, tools, and processes.

We are a dynamic team that values collaboration, innovation, and customer satisfaction.

About the Job

This role requires a strong understanding of support and release management principles, as well as excellent communication and interpersonal skills.

You will be responsible for developing and implementing a comprehensive readiness framework that prepares Support for new releases, ensuring a seamless customer experience.

As a key member of the Support enablement strategy, you will contribute to technical and operational readiness, ensuring an exceptional customer experience and zero disruption.

Key Responsibilities:

  • Develop and implement the release readiness framework.
  • Collaborate with Product & Technology teams to ensure a cohesive approach.
  • Provide support and guidance to analysts throughout the release.
  • Monitor and track progress on committed dependencies.
  • Evaluate the effectiveness of release readiness efforts and identify areas for improvement.

Requirements:

  • Strong understanding of support and release management principles.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Fluent English at a business level.


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