Cr Success Center Delivery Sr. Specialist
hace 1 semana
Job DescriptionAs a member of ServiceNow's Global Learning & Development organization and specifically the School of Customer Excellence, the Success Hub Delivery Sr.
Specialist is responsible for onboarding early-career Customer Success Guides in one of our regional Success Centers (Dublin, Costa Rica, Bangalore).As a Success Hub Delivery Manager, you are responsible for delivering live, primarily in-person onboarding and training.
Our CS Guides, based in the Success Centers, are focused on helping customers onboard successfully and guiding them to value as a ServiceNow customer.
These early-in-career hires require guidance, coaching and skill-building and your role as a Success Hub Delivery Manager is focused on ensuring they have the necessary skills, knowledge, and tools to excel in their roles.
This role is highly collaborative and involves working with key stakeholders across Global Learning and Development, Customer Excellence Group, subject matter experts in the field and others to both refine and deliver the content these Success Guides will need to be successful.What you get to do in this role:Be a lead delivery instructor of onboarding curriculum for new hire Customer Success Guides, covering product knowledge, customer success techniques, industry insights, customer value realization, and the broader customer journey.Use various training methods like presentations, role-playing, and hands-on activities to onboarding curriculum in VILT settings.Leverage expertise and empathy to be a credible facilitator and coach for new hire sellers and sales leaders. Provide ongoing coaching and support to new hires to reinforce learning and address individual needs.Leverage surveys to gather feedback from CS Guides, leadership and the rest of the School of Customer Excellence to continuously improve and evolve onboarding content. Partner with Global Learning and Development colleagues to maintain onboarding documentation, manuals, and resources for ongoing reference.QualificationsQualificationsThe ideal candidate thrives in a fast-paced environment, is an exceptional communicator, can distill substantial amounts of information into simple concepts and can build effective working relationships cross-functionally.
Most importantly, this person is a highly skilled facilitator, engaging and has a passion for supporting early-in-career staff members.To be successful in this role you have:4+ years' experience in enablement as a trainer or leader of enablement programs.Experience developing and deploying global enablement programs at-scaleStrong facilitation skills, both in person and virtually.Understanding of and/or experience delivering enablement to customer success rolesUnderstanding of adult learning principles, enablement design and development processes with a focus on Customer Success-specific programs and outcomes.Effective communication, critical thinking, and interpersonal skillsAbility to maintain an elevated level of productivity in a fast-paced, team environment while managing multiple competing priorities.Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidateAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune.
2024 Fortune Media IP Limited.
All rights reserved.
Used under license.
-
Customer Success Delivery Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the Role: We are seeking a highly skilled Customer Success Delivery Specialist to join our team. As a member of our Global Learning & Development organization, you will be responsible for delivering live onboarding and training programs to new hire Customer Success Guides.Your Responsibilities: You will be responsible for creating and delivering...
-
Sr. Service Delivery Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Aligntech A tiempo completo**Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...
-
Customer Success Strategist
hace 5 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completo**Driving Business Success through Project Delivery**Aligntech is a global leader in medical devices that transform smiles and change lives through digital dentistry. We are committed to delivering exceptional results and exceeding customer expectations.We are seeking a seasoned Sr. Service Delivery Specialist to join our team. As a key member of our...
-
Service Delivery Expert
hace 5 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completo**Transforming Smiles and Changing Lives**At Aligntech, we believe in the power of technology to create beautiful smiles. Our global team of talented employees develops innovative solutions to help dental professionals worldwide achieve exceptional results.We are seeking a seasoned Sr. Service Delivery Specialist to join our team. As a key member of our...
-
IT Service Delivery Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout Auxis">Auxis is a leading provider of IT operations and customer success management services. Our team of experts works closely with clients to deliver high-quality IT support and drive continuous service improvement.">Job Description">We are seeking an experienced IT Service Delivery Specialist to join our team in Costa Rica. As a key member of our...
-
Software Qlty Assurance Sr. Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 280098We are currently seeking a Software Qlty Assurance Sr.Specialist to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Position overview.****Position's General Duties and Tasks**:- Experience in automated execution using Automation tools.- Progress reporting and risk assessments- Proficient in different phases of testing like...
-
Senior Data Insights Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Workday A tiempo completoSr. Analytics Data Specialist RoleThis exciting opportunity awaits as a Sr. Analytics Data Specialist at Workday! You'll serve as the Data Product Owner for data/business views, creating pre-calculated metrics and owning data catalog metric documentation.Your expertise will train and enable analysts, ensuring seamless access to business views, metrics, and...
-
Sr . Leaves And Accommodations Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Sr. Leave and Accommodations Specialist will be responsible for coordinating and supporting the process for providing accommodations for qualified associates and applicants with disabilities.These accommodations include request for general workplace accommodations for applicants and associates.The Sr.Specialist will review and evaluates...
-
Sr Salesforce Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completoReq ID: 311162 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sr Salesforce Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Objective: We are requesting the...
-
Sr Salesforce Analyst
hace 3 semanas
San Francisco, Heredia, Costa Rica Nttdata A tiempo completoReq ID:311162NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sr Salesforce Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).Objective:We are requesting the...
-
Financial Services Representative
hace 7 días
San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completoAbout Client Services, Inc. -CrAt Client Services, Inc. -Cr, we value our clients and strive to provide exceptional service. We are seeking a highly motivated Account Resolution Specialist to join our team and help us achieve our goals.Job DescriptionIn this role, you will work directly with customers to resolve outstanding debts and provide education on...
-
Call Center Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Call Center Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Materials Sourcing Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAbout the RoleWe are looking for a talented and experienced professional to fill the position of Materials Sourcing Specialist - Sr. at Boston Scientific Corporation. In this role, you will be responsible for sourcing high-quality materials from suppliers around the globe.You will work closely with cross-functional teams to identify opportunities for cost...
-
Project Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAt Hewlett Packard Enterprise, we're committed to empowering our customers' digital transformations through innovative IT services. As a Consumption Service Specialist, you'll be part of our HPE Pointnext organization, where you'll work closely with cross-functional teams to manage customer project delivery.Key Responsibilities:Partner with HPE teams to...
-
Call Center Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completoClient Services, Inc. (CSI), an established and professional call center located in Heredia, Costa Rica, is seeking career minded individuals to join our team.Candidates with call center experience are strongly encouraged to apply.In-depth training will be provided as you move into this new career.As an Account Representative, you will be representing many...
-
Call Center Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Contact Center Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoAt Infotree Global Solutions, we value exceptional customer care and are looking for a talented Contact Center Specialist to join our team. As a key contributor, you will play a crucial role in resolving customer issues and providing top-notch service.To be successful in this role, you will require at least 6 months of experience working in a call center or...
-
Contact Center Agent
hace 1 semana
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoAre you ready to take your customer service career to the next level? As a Junior Call Center Specialist at British American Tobacco, you'll play a critical role in delivering exceptional customer experiences to our retail partners.This role is perfect for individuals who thrive in fast-paced environments, enjoy resolving complex issues, and are passionate...
-
Delivery and Training Senior Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoDeliver High-Quality Training Programs: As a Delivery and Training Senior Specialist, you will be responsible for delivering live onboarding and training programs to new hire Customer Success Guides. You will create and deliver engaging onboarding curriculum, leveraging various training methods such as presentations, role-playing, and hands-on...
