Call Center Specialist

hace 11 horas


Heredia, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
_

**Job Description**:
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Connected Drive customers, following program guidelines and call center standards.
- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.
**Qualifications**:

- Minimum of High School Diploma
- 0-2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- ** English 90%**:

- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation

Additional Information



  • Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Call Center Specialist

    hace 8 horas


    Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Call Center Specialist

    hace 12 horas


    Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • Heredia, Costa Rica Pertec Global Services A tiempo completo

    **technical support for call center**:**PerTec Global Services**HerediaHerediaexperiência1 añosInformáticaindefinidojornada completasalario718 USD mespublicadoayerWe are looking for call center agents with experience providing technical support.**Requirements**:- 1 year of experience in technical support (desired).- 1 year of experience in call center...

  • Call Center Agent

    hace 5 días


    Heredia, Costa Rica TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: Neustar, a TransUnion company, was recently acquired and all recruiting is taking place in coordination with TransUnion. The Call Center Agent is responsible of analyzing business information. In this role, the Call Center Agent confirms reliable data of businesses using...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: - Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    _Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_We are looking to hire **Loan Verification Specialists** to join our team.This is an exciting opportunity to further enhance your call center and customer skills and work with a Global company with lots of career growth opportunities!Bill Gosling Outsourcing...


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    _Are you looking for a new exciting opportunity where you can sharpen and develop new skills?_We are looking to hire **Business Development Representatives** to join our team.You will have be responsible for creating and maintaining professional and profitable relationships with dealer customers within an assigned territory.This is an exciting opportunity to...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: - 1 year of experience in technical support - 1 year of experience in call center - Knowledge in cloud systems. - Advanced English (85%). - Knowledge in Windows. Actividades a realizar: pages. Ofrecemos: - Referral bonuses. - Top Performance recognition. - Discounts with affiliated universities, financial companies and hotels. CONDICIONES DEL...


  • Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo

    **Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...

  • Call Center Agents

    hace 4 días


    Heredia, Costa Rica GRUPO STT A tiempo completo

    Global professional services firm delivering outcomes that transform business and shape the future. **Requisitos**: High School DiplomaEnglish C1 proficiencyAt least 2 years’ experience in Call Center related with Customer Service (currently)Banking or financial products related (desirable) Beneficios 100% onsiteFull time/full timeTraining Monday to...


  • Heredia, Costa Rica Pertec Global Services A tiempo completo

    **technical support for call center - monday and tuesday position**:**Su bot ha sido bloqueado**- Heredia- Heredia- experiência- 0 años- Otro- indefinido- tiempo parcial- salario- no especificado- publicado- hace 10 horas


  • Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!**Bill Gosling Outsourcing is currently looking for **Entry-Level Call Center Agents** to work based on our beautiful office in Costa Rica.**Bill...

  • Customer Care Supervisor

    hace 12 horas


    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...

  • Customer Care Supervisor

    hace 12 horas


    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...


  • Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...