Renewal Sales Manager

hace 8 horas


Heredia, Costa Rica Ttec Digital A tiempo completo

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
Our vision is the same, a place where employees know they can thrive.
TTEC Digital is looking for a Renewal Sales Manager to join our Client Success Management team.
This is a remote, Costa Rica based opportunity.
As a Renewal Sales Manager you will be responsible for owning and executing a large portfolio of TTEC Digital renewal contracts while creating strategic partnerships with internal stakeholders such as Sales and Customer Success teams to secure every renewal.
You will be responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and sharing your findings and insights back to the business.
Renewal Managers are responsible for ensuring that their customers are set up for success while ensuring financial results for TTEC Digital.
**What you'll be doing**:

- Own, drive and manage the client-facing renewal process, and collaborate with the TTEC Digital Account team to create a cohesive customer experience
- Lead the customer facing renewal sales cycle from 4+ months out from renewal expiration date, including preparing the renewal contracts and client communications, along with spearheading all client negotiations
- Develop successful relationships with your portfolio of customers and partners
- Execute win/win negotiation strategies for TTEC Digital Tier 1 account contract renewals, that maximize contract value while protecting and enhancing customer trust
- Partner with Leadership, Sales, and Customer Success teams, to fully understand and develop a clear renewal strategy for each customer based on data driven decisions that maximize account growth opportunities
- Accurately maintain a rolling 120-day forecast of renewals in your portfolio, and ensure any uncovered risk is clearly communicated to develop resolution strategies and leverage internal, and partner, resources to drive positive outcomes
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and business capabilities to drive renewal to on-time closure
- Follow and adhere to best practices for all internal processes including, but not limited to, CRM Opportunity management, Forecasting, Legal, Exception Requests, and Order processing
- Manage the different facets of subscription and maintenance support renewals
- Refine renewal strategies to proactively engage a client to secure renewal rates
- Process improvement consultation and development - _innovating along the way_
- Drive ARR growth and exceptional renewal rates to meet the desired goals and KPIs

**What skills you will bring**:

- Have 5+ years of experience in the fields of sales, customer success, or renewals, with a focus on negotiating contracts - all in the B2B SaaS industry is a huge advantage
- A strong executive stand and the quality to partner closely within the multiple layers of the organization
- Strong Track record of achieving & exceeding Quota/KPI based roles
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the C-Suite level
- Strong process management, financial acumen, and adherence to policy
- Ability to organize, prioritize, complete activities, and meet deadlines daily
- Ability to manage a large number of active accounts and identify problems, opportunities and provide solutions for each of them
- Strong customer management skills, including soft skills and communication (written and verbal) skills
- Capability to win people over, along with act as an influencer and strong negotiator
- Astute at conflict resolution as it pertains to the renewal negotiations
- Strong analytical and organizational skills
- You have been described as someone who always can see the big picture and how things are interconnected
- Make well-informed decisions with mínimal oversight
- Comfortable in a fast-paced, high-growth environment
- Proficiency in Microsoft Excel and Dynamics 365 (or other CRM)
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off

LI-BN1



  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate.Responsible for managing overall service quality and customer relationship management...

  • Sales Manager

    hace 8 horas


    Heredia, Costa Rica Bairesdev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3).With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we're only as strong as the multicultural teams at the heart of our business.BairesDev runs on...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    The Customer Success Manager will be responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate and high renewal rate.Responsible for managing overall service quality and customer relationship management...

  • Sr. Sales Manager

    hace 8 horas


    Heredia, Costa Rica Bma Group A tiempo completo

    **Job Profile Summary Job Description Overview**:Responsible for attainment of sales goals (SLA & KPI) by region.Develops long-term sales strategies.Oversees the development of current manager, supervisor, sales representatives, senior sales representatives and engineers.Participates in strategic division initiatives.Ensures consistent member management...


  • Heredia, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...


  • Heredia, Costa Rica Placidway A tiempo completo

    We're looking for a proactive Sales Operations Manager to lead our Customer Care and Operations Team.This role combines effective sales management with operational efficiency, driving both customer satisfaction and significant revenue growth.**Core Responsibilities**:1.**Lead Daily Operations**: Guide the sales team in their daily tasks, ensuring they have...


  • Heredia, Costa Rica Moody's A tiempo completo

    The **Sales Operations Manager** provides revenue, regulatory and project support for the Sales function. Also, it oversights activities after handover to the Ratings Team for new and existing business in assigned countries. Under the direct supervision of the VP, Sales Operations, assigns work to and manages the performance of Sales Ops associates providing...


  • Heredia, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...


  • Heredia, Costa Rica Vmware A tiempo completo

    **Your next adventure at VMware is only a click away!**At VMware, we are committed to helping our people grow professionally.Our talented employees exemplify our shared values and continue to drive our company to new heights.**The Elevator Pitch: Why will you enjoy this new opportunity?**The WW Sales Management Support is part of the WW Sales Strategy and...

  • Business Analyst I

    hace 4 días


    Heredia, Costa Rica SGF Global A tiempo completo

    Job Description Business Analyst I - Opportunity to Quote Operations, Sales Management Support Renewals Why will you enjoy this new opportunity? The Business Analyst position will appeal to someone who thrives working in a fast-moving Renewal Sales environment at the forefront of opportunity forecasting, reporting, and business analysis. Accelerate our...


  • Heredia, Costa Rica Vmware A tiempo completo

    **Why will you enjoy this new opportunity?**Every new job is an opportunity for growing your career.VMware is growing and growing fast.You can be a part of our growth story.At VMware, we unite under a core set of EPIC2 Values: Execution, Passion, Integrity, Customer, and Community.Our guiding principle is "innovate in everything".Each day you will be...

  • Sales Account Manager

    hace 8 horas


    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Sales & Business DevelopmentSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are...

  • Sales Account Manager

    hace 8 horas


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years...


  • Heredia, Costa Rica People Working Corp A tiempo completo

    Importante cliente de People Working Corp requiere contratar Inside Sales and Project Manager Associate.Sector salud - dispositivos médicos.Objetivo del puesto:Esta función garantiza que la implementación de todos los proyectos se ejecute de manera efectiva, que las partes interesadas se mantengan informadas y que los miembros del equipo se mantengan...


  • Heredia, Costa Rica Moody'S A tiempo completo

    The Sales Enablement Team Member - Manager will play a crucial role in supporting our sales team to ensure they have the necessary tools, resources, and skills to achieve their sales targets.This role involves a mixture of responsibilities that bridge the gap between sales, marketing, and product teams, and requires a unique blend of skills.**Key...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Manage the GBS organizations responsible for the B2B Customer Service/Success efforts to ensure clients get the most value from Equifax products and...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description**Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society.We're a constituent of the FTSE 30 and for more than 125 years we've helped economies...

  • Account Manager

    hace 1 semana


    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Manager delivers outstanding service and a valuable solution. The position will lead a defined book of business aligned by customer segment within a geography and will be accountable...

  • Account Manager

    hace 8 horas


    Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    The Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth.By collaborating with internal partners, Account Manager delivers exceptional service and a valuable solution.The position will manage a defined book of business aligned by customer segment within a geography and will be accountable...