SaaS Renewal Process Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**About the Position**

This is an exciting opportunity to contribute to the renewal process improvements at ServiceNow. As a SaaS Renewal Process Specialist, you will work directly with our Store Partners to understand the status of their upcoming renewals and assist them with any questions or impediments on the renewals process.

About the Responsibilities

  • Monitor and manage data hygiene on Store renewals to ensure accuracy and completeness.
  • Work with Store Partners and Sales Operations to identify areas for improvement.
  • Develop and implement process improvements to enhance scalability.
  • Communicate Store renewals policies, processes, and best practices to our Store partners.

About You

  • You have experience working in a fast-paced environment and managing multiple priorities.
  • You possess excellent data analysis and reporting skills via Excel and visualization tools like Tableau and Power BI.
  • You have exceptional organizational skills and strong attention to detail.
  • You can drive conflict resolution and think critically to solve problems.


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