Renewal Sales and Operations Manager
hace 2 semanas
Palo Alto Networks Culture
We're a company built on challenging the status quo and disrupting the way things are done. At Palo Alto Networks, we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Through FLEXWORK, our approach to how we work, we're rethinking every aspect of the employee experience to meet the needs of our employees now and in the future.
Job Description
We are seeking an experienced Renewal Sales and Operations Manager to join our team and support our Channel Renewals business. This role involves working closely with the Renewals team and our distributors to drive process improvements and operational efficiencies. Key responsibilities include:
- Renewals data preparation and reporting for use with our distributors and channel partners
- Handling day-to-day sales operations issues and channel escalations related to renewals quoting and ordering
- Streamlining processes and enabling channel execution to support the growth of our renewals business
Responsibilities
- Develop and implement efficient case management and SLAs on existing proactive and reactive quote requests
- Drive process improvement initiatives on channel quoting
- Provide monthly ATR visibility for distributors and top channel partners
- Enhance operational efficiencies to optimize on-time renewal rates
- Prepare QBR data and reports for distributors and top channel partners
- Deliver monthly data preparation of key performance metrics for distribution renewals reviews
- Manage month-end and quarter-end deal prioritization and tracking of forecasted opportunities with distributors/channel partners
- Serve as a channel escalation point for day-to-day sales operations issues related to quoting and ordering
- Develop and maintain renewals quoting FAQs and process guides for distributors
- Support channel execution of renewal sales plays and campaigns with pipeline/quote reports
Requirements
- Strong time management and organizational skills
- Experience working in a fast-paced, deadline-driven environment
- Metric-driven, results-oriented channel experience
- Related experience in quoting/order operations/sales environment
- Proven ability to drive process improvements
- Excellent verbal and written communication skills
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