Operations Manager, Global Advertising Customer Experience

hace 6 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Overview
The Global Advertising Customer Experience team at Amzn Support Srvcs Costa Rica are responsible for ensuring the highest quality customer experience with advertising. As an Operations Manager in this team, you will play a crucial role in reviewing live-site ads and identifying areas for improvement.

About the Role
We are looking for a skilled operations manager to join our team. The ideal candidate will have 2+ years of project/program management experience and a proven track record of implementing and delivering projects. Strong written and verbal communication skills are also essential for this role.

Key Responsibilities
- Reviewing live-site ads: Conduct thorough reviews of live-site ads to identify defects and areas for improvement.
- Pulling Andon Cords: Convert defects identified during ad reviews into actionable issues using established processes.
- End-to-end Andon Cord ownership: Take ownership of Andon Cords until resolution, engaging with various stakeholders to resolve issues effectively.
- SOP development and management: Establish and document Standard Operating Procedures (SOPs) for ad review and defect identification processes.
- Continuous Process Improvement: Identify opportunities for automation, elimination of redundancies, and delivery of efficiencies within the ad review process.

About the Team
Our team is passionate about delivering exceptional customer experiences through our advertising efforts. We believe that by walking in the shoes of our customers, we can identify areas for improvement and drive results. If you share our passion for customer experience and have a background in ad operations or campaign management, we encourage you to apply.

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