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Managed Monitoring Services- Technical Delivery
hace 1 mes
**Technical Delivery Manager**
**Responsibilities**
- Act as a single point of contact for the customer for all managed service elements in scope
- Participate in the customer's steering group meetings.
- Advise on and be part of the customer's governance for HP.
- Gather customers' requirements, analyze them, and provide feedback.
- Effectively handle customer requests and priorities.
- Understand Customer Digital Experience goals, strategic plans, and constraints to advise on the best use of PIXM service.
- Analyze customer's data and provide actionable insights to customers.
- Identify and justify automation opportunities based on value to the customer.
- Support customer initiatives in HP's areas of operations.
- Build content based on customers' requirements and manage and collaborate with the remote MS team for advanced scripting.
- Provide new insights to integrate HP with existing solutions and internal processes.
- Work with the CSMs to position HP with customers' service owners.
- Deliver service elements against a set of Service Levels.
- Identify and deliver against agreed use cases.
- Work with the Account teams to support the operationalization of Nexthink inside the Customer organization.
- Prepare weekly, monthly, and quarterly reports internally for the Managed Services' management and the customer.
- Prepare all customer-facing and internal deliverables.
- Coordinate and communicate all aspects of the Managed Services activities with other teams, such as Sales, Support, and Customer Success.
- Escalate internally and externally when required.
- Stay current on product development/releases to a level required for the above activities;
**Skills and Qualifications**
**Required**:
- BA/BS preferred in computer science or computer engineering.
- Minimum of 5 years of experience in technical consulting, analytics & automation
- Demonstrated skills in data analysis
- Drive to provide actionable insights and automation.
- Experience with transformation projects (e.g., Win10, O365)
- Extensive technical knowledge of end-user computing
- Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
- Deep knowledge of IT operations
- Ability to learn new technologies quickly
- Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions.
- Excellent communication, social awareness, customer-facing, and teamwork skills
- Exceptional problem management skills
- Ability to handle challenging environments
- Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
**Preferred**:
- Practical knowledge of SQL, XML, windows PowerShell,
- Practical experience with data integration methods and technologies,
