Strategic Collaboration Services Manager

hace 6 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
Job Description

At Hewlett Packard, we're seeking a talented individual to fill the role of Strategic Collaboration Services Manager. In this position, you will be responsible for developing support strategies for product families and facilitating their implementation.

The ideal candidate will collaborate with regional and global teams on service planning and execution, fostering cross-functional collaboration and acting as a liaison between business units and sales. Your contributions will be essential in ensuring project success and customer satisfaction through proactive research and data analysis.

As a Strategic Collaboration Services Manager, you will establish and monitor product service metrics, identifying gaps and recommending corrective measures in a timely manner. You will also be responsible for Managed Collaboration Services for HP, monitoring rooms for HP in the region regarding availability and technical support, and coordinating with local teams to address issues during support hours.

Key Responsibilities
  • Crafting support strategies for product families, ensuring adherence to established protocols and methodologies.
  • Serving as a representative of services within product core teams, integrating service requisites into the product development process.
  • Establishing targets for product service metrics, monitoring performance, and discerning instances necessitating corrective measures.
  • Engaging in cooperative efforts with regional and global teams on service planning, execution, and evaluation.
  • Executing comprehensive project plans, ensuring successful outcomes and adherence to timelines.
Requirements

To succeed in this role, you should possess:

  • A Bachelor's degree in any discipline or commensurate work experience.
  • Typically 0-2 years of work experience in service business management, delivery, solution architecting, business planning, or a related field.
  • Fluency in English (both written and verbal).
  • Fluency in Spanish or French is desirable but not required.
Preferred Qualifications

ITIL certifications are an asset, and proficiency in Agile Methodology, Analytics, Business Development, and Customer Relationship Management is highly valued.

Personal Skills

We're looking for visionaries who embody the following qualities:

  • Effective Communication.
  • Results Orientation.
  • Learning Agility.
  • Digital Fluency.
  • Customer Centricity.
About Us

Hewlett Packard is dedicated to creating innovative solutions that make a lasting impact. We're committed to providing our employees with a collaborative environment where they can thrive and grow.



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