O365 Collaboration Services Administrator

hace 5 horas

Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up.
We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.
And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
**Your Role and Responsibilities**

The O365 Collaboration Administrator has moderate to advanced level skills in one or more communication and collaboration technologies, both on-premise or on cloud.
This includes common collaboration tools from Microsoft (Office 365, Exchange, SharePoint, OneDrive, Skype, Lync, Teams, Yammer, AD/AAD, etc), Cisco (WebEx, Jabber, etc) and others.
**Responsibilities**:

- Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
- Keep tickets updated at all times for better clarity regarding progress.
- Raise change tickets and represent them in CAB review board, implementing them in the customer environment as required.
- Maintain the customer's collaboration environment in a healthy state and take proactive measures to prevent incidents.
- Maintain a positive compliance posture of the customer's collaboration environment at all times.
- Participate in customer, account and internal delivery interlocks for better governance and controls.
- Work with the vendors on escalations and seek closure on issues
- Participate in the timely resolution of major incidents in the customer's collaboration environment

**Required Technical and Professional Expertise**
- Moderate to advance level Knowledge of collaboration technologies.
This includes (but is not limited to) major workloads within the Office 365 Suite across various licenses and its on-premise components, including Exchange, SharePoint, Skype, Lync and similar Collaboration products such as Yammer, Cisco WebEx and Jabber
- Knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
- Knowledge of Microsoft Security Products (i.e.
Enterprise Mobility + Security (EMS))
- Knowledge of Scripting (i.e.
PowerShell)
- Basic Knowledge of Windows Server Administration
- Ability to communicate effectively (Written and Oral)

**Preferred Technical and Professional Experience**
- Certifications MCSA/MCSE: Exchange 2010/2013/2016/O365

**Required Education**

High School Diploma/GED

**Preferred Education**

Associate's Degree/College Diploma

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.
**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Systems Management Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

**Is this role a commissionable / sales incentive based position**

No

  • Senior System Support Specialist

    hace 5 horas

    Heredia, Costa Rica Dhl A tiempo completo

    Our global Unified Communication and Collaboration team is looking for a new team member!Unified Communication and Collaboration team is part of DPDL ITS Digital Workspace Services - Collaboration department.This role is Senior Support Specialist and includes work on build activities and various projects, proactive & reactive support, managing the daily...

  • Administrator, Sr Systems

    hace 5 días

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Administrator, Sr Systems**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...

  • Global Document Services Administrator

    hace 5 horas

    Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**Transforming smiles.Transforming lives.Transforming an industry.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign...

  • Global Document Services Administrator

    hace 5 horas

    Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Jira Administrator

    hace 23 horas

    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    First Factory is looking for a Jira Administrator to join our team. The Jira Administrator is responsible for managing, configuring, and optimizing the Jira platform within an organization. Jira is a popular project management and issue-tracking software used to facilitate collaboration and streamline workflow processes. The Jira Administrator plays a...

  • Monitoring & Support Managed Collaboration Services

    hace 5 horas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job scope/summary**:This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management.The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...

  • Shared Services Center Support Administrator

    hace 5 horas

    Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Data Base Administrator

    hace 6 horas

    Heredia, Costa Rica Sgf Global A tiempo completo

    **Data Base Administrator (Remote)****Heredia, Costa Rica**SGF Global is looking for a Data Base Administrator, for IT enterprise in Heredia, Costa Rica.**Overview**:Responsible for standards and design of physical data storage, maintenance, access and security administration.The Database Administrator work assignments are varied and frequently require...

  • Sr. Windows Messaging

    hace 5 horas

    Heredia, Costa Rica Moody'S A tiempo completo

    We are looking for a highly experienced Systems Engineer with primary focus on Security in relation to Messaging/Mobility/Collaboration systems including:- Office 365 - Exchange Online, Sharepoint Online, OneDrive- Microsoft Exchange 2016/2019- Mobility - iOS/Android, Microsoft Intune- Messaging Compliance in regulated industries - Enterprise Vault, Smarsh,...

  • Sr. Database Administrator

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Senior Database Administrator is responsible to implement and manage the operational aspects of cloud-native and hybrid data platform solutions built with Microsoft SQL Server and Microsoft Azure Data Services or AWS Database Services, this also include performance of critical SQL Server systems and the backups.Their main goal is to ensure...

  • Managed Monitoring Services

    hace 5 horas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    To support HP Managed Monitoring Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations.The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and...

  • O360 Administrator

    hace 2 días

    Heredia, Costa Rica Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Talent Acquisition Administrator

    hace 4 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Talent Acquisition Administrator Primary Location San Jose, Costa Rica Job Scope Implements or performs a variety of Talent Acquisition administrative processes and tasks including employee record-keeping for the Americas Region. Often handles sensitive employee and company information and inquiries, which requires that they maintain a...

  • O360 Administrator

    hace 1 hora

    Heredia, Costa Rica Cognizant A tiempo completo

    **We're hiring!**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Managed Print Finance Administrator

    hace 1 hora

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    Are you a detail-oriented and proactive professional with a strong background in finance operations?Do you thrive in a fast-paced environment and enjoy collaborating with cross-functional teams?If so, we invite you to join our team as Finance Administrator for the Workforce Solutions MPS Supplies team.**Responsibilities**:- Manage Invoices: Handle the...

  • Systems Administrator

    hace 5 horas

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:As a Customer Operations System Administrator, you'll fill a new and exciting role working across the entire customer organization!You'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements.Tebra will look to you to align, drive, and...

  • Managed Collaboration Services

    hace 5 horas

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- The IT (General) job family provides the means, methods and solutions needed to support the efficient collection, storage, transfer, manipulation, analysis and reporting of data as well as the need to deliver information for use by decision makers.**Responsibilities**- Supports and may take lead on smaller initiatives or work items such as...

  • Learning Administrator

    hace 5 horas

    Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**The HR Service Administrator is an integral part of IBM and HR.Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients.Help IBMers to build their career by providing them with a personalized experience.In this role, you can be...

  • Senior System Administrator In Digital Workplace

    hace 6 horas

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Heredia, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**- At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...

  • Senior Database Administrator

    hace 3 días

    Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...