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Strategic Account Growth Specialist
hace 1 semana
Job Summary
We are seeking a highly skilled and experienced Sr. Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a key member of our sales organization, you will be responsible for building and executing strategic joint business plans with our sellers, driving growth across their Amazon businesses.
About the Role
This is an Individual Contributor role that requires strong client management skills, data analysis expertise, and the ability to leverage insights to identify and prioritize opportunities for value and growth. You will work closely with cross-functional teams and your sellers to develop and execute long-term account plans, drive customer success, and improve team efficiency in an ever-changing business environment.
Your Key Responsibilities
- Analyze data and trends to identify opportunities for growth and maximize potential for your assigned portfolio of Sellers.
- Lead business strategy development and design long-term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Play a consultant role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.
- Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.
- Act as a thought leader in defining success criteria, understanding business needs of Sellers, and improving team efficiency in an ever-changing business environment.
Requirements
To succeed in this role, you will need:
- 4+ years of professional experience in Corporate Retail, Buying, Merchandising, Planning, or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.
- A Bachelor's degree or equivalent.
- Advanced English language proficiency (oral and written).
- Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products.
- A proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- A track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
- Strong analytical, account management, and productivity tools skills, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
- Program/project management and Scrum experience.
- Effective communication and presentation skills.
- Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery.
- Understanding of retail math and formulas for making business decisions.
Benefits
We offer a competitive compensation package and a dynamic work environment that values innovation, collaboration, and continuous learning. If you are interested in growing Amazon's leading brands and are passionate about delivering exceptional results, we encourage you to apply.
