Account Management Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo
About the Role

We are seeking a highly skilled Account Management Specialist to join our team. As an Account Management Specialist, you will be responsible for navigating complex queries, accurately assigning tasks to relevant teams, and maintaining accurate records in internal systems.

Key Responsibilities
  • Maintain accurate records of all communication with clients
  • Investigate credit items from assigned portfolios, balancing accounts, and providing detailed explanations to customers
  • Support adjustment processes and maintain customer records in internal systems
  • Conduct meetings with external clients to discuss completed projects and work in progress
Requirements
  • 2-4 years of experience in account management or a related field
  • Minimum requirement of country qualifications in English and Mathematics
  • Excellent customer service skills and strong written and verbal communication skills
  • Proficiency in Excel, Word, and Power Point
  • Knowledge of Power BI and SAP
About Us

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. We offer a dynamic and inclusive work environment, where professionals can grow and develop their skills.



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