Account Management Professional

hace 1 semana


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Account Operations Manager Role**

We are seeking a skilled Account Operations Manager to join our team at Hewlett Packard. In this role, you will be responsible for managing the operational business relationship of mid-size to large domestic accounts.

**Key Responsibilities Include**

  1. Managing operational business relationships with mid-size to large domestic accounts
  2. Conducting and reviewing complex operational analysis
  3. Serving as a point of escalation and collaborating with other functions to drive resolution of operational issues
  4. Representing customer needs and providing business requirements to projects of moderate to high complexity
  5. Preparing and running operational performance reviews with customers and supporting improvement plans

**Requirements for Success**

  • First-level university degree or equivalent experience; may have advanced university degree
  • Typically 4-6 years of related experience in supply chain, customer service, procurement, or financial management
  • Typically 1-2 years of experience supporting large accounts

**Preferred Skills and Qualifications**

  • Excellent communication skills (written, verbal, presentation); mastery in English and local language as well as other languages as required
  • Developing consulting, negotiation, and influence skills
  • Solid understanding of core HP businesses and the revenue cycle
  • Superior research and analytical skills
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Demonstrated project management skills such as planning, execution, and implementation
  • Proven ability to collaborate and network with other groups and functions to reach business objectives
  • Basic financial and business acumen
  • Ability to identify and implement customer-specific process improvements


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