Account Receivable Development Specialist
hace 2 semanas
We are looking for a highly skilled Account Receivable Development Specialist to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for developing and implementing training programs to support the growth and development of our Accounts Receivable business.
As a key member of our Global Accounts Receivable Academy Team, you will work closely with site's People & Development lead and Channel/Sites Accounts Receivables leads to identify training needs and implement mechanisms to continuously assess employee's needs for training. You will also be responsible for planning, coordinating and delivering programs to improve employee proficiency in policies, procedures, processes, standards, tools and systems.
The ideal candidate will have experience working with AR processes across LATAM and strong project management experience on driving customer focused functional scale projects, across geos. Direct leadership and management experience, ideally with accountability for a training or consulting operation, is also highly desirable.
Responsibilities include:
- Developing and implementing training programs to enhance the knowledge and skills of AR employees
- Planning, coordinating and delivering programs to improve employee proficiency in policies, procedures, processes, standards, tools and systems
- Conducting communication assessments and providing feedback to new hires
- Designing and implementing communication skills modules for new hires and existing employees
- Identifying and suggesting development plans to bridge communication gaps
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