Support/Monitoring Engineer

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Our monitoring engineers specializes in customer experience monitoring specifically using the tool GlassBox.
**Functional Responsibilities**:

- Work closely with the business to understand monitoring requirements and customer data analytics requirements
- Attend and respond to compliance, audit or BAU production issues related to business as usual (BAU) functions.
- Analyze complex problems / situations and to propose practical solutions
- Communicate complex technical issues to business users in a language they understand
- Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
- Promote effective knowledge management across the Global Production Support Teams
- Collaborate effectively with multi-functional partners, sharing information and knowledge effectively Business Knowledge

**Qualifications**:

- 3+ years in a production support environment.
- Exposure to DEVOPS tools such as CHEF/ Ansible
- Working experience with Linux infrastructure
- Experience writing Linux Shell scripts
- Basic Networking knowledge ( Load balancers, Network Protocols)
- Excellent strategic analysis, problem solving, issue resolution and decision-making skills
- Experience working within an on-shore/off-shore support environment
- Ability to build positive relationships in a multi-cultural environment across all levels within IT
- Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations and time-zones
- Intermediate/advanced English - be able to speak fluently
- Ability to work on call during weekends

Additional Qualifications
- Exposure to AWS
- Experience using Service Now or other similar issue tracking system and managing the projects with accurate estimation and running them without overdue
- Ability to work in a team environment
- Ability to learn new skills quickly with little supervision
- Superb communication and interpersonal skills
- Authoritatively and effectively handles work, time, and resources
- Applied knowledge of standard development methodologies
- Ability to handle high stress and pressure situations
- Strong problem solving and program execution skills
- Self motivating
- Demonstrable ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner
- Delivery focused and result oriented
- Process oriented
- Attentive to detail
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- **Job Family Group**: Technology
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- **Job Family**: Applications Support
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the " EEO is the Law " poster.
View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting



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