Support Engineer

hace 2 semanas


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

**About the Role**

We are looking for a Support Engineer to join our team as a Designated Support Engineer for strategic accounts. In this role, you will be responsible for providing high-touch support experience to our largest strategic accounts.

The ideal candidate will have 3-5 years of customer-facing experience as a Technical Account Manager, Designated Support Engineer, or in related areas. They will be an excellent communicator, able to take complex technical ideas and translate them to non-technical stakeholders.

Key Responsibilities:

  • Provide high-touch support experience to strategic accounts
  • Manage one or multiple accounts simultaneously
  • Project manage all open support cases on a daily basis
  • Facilitate correspondence with Engineering, Product Team, SMEs, Accounts Teams, and other stakeholders

Requirements:

  • 3-5 years of customer-facing experience as Technical Account Manager, Designated Support Engineer, or in related areas
  • Excellent communication skills, both written and verbal
  • Able to take complex technical ideas and translate them to non-technical stakeholders


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