Support Engineer
hace 2 semanas
**About the Role**
We are looking for a Support Engineer to join our team as a Designated Support Engineer for strategic accounts. In this role, you will be responsible for providing high-touch support experience to our largest strategic accounts.
The ideal candidate will have 3-5 years of customer-facing experience as a Technical Account Manager, Designated Support Engineer, or in related areas. They will be an excellent communicator, able to take complex technical ideas and translate them to non-technical stakeholders.
Key Responsibilities:
- Provide high-touch support experience to strategic accounts
- Manage one or multiple accounts simultaneously
- Project manage all open support cases on a daily basis
- Facilitate correspondence with Engineering, Product Team, SMEs, Accounts Teams, and other stakeholders
Requirements:
- 3-5 years of customer-facing experience as Technical Account Manager, Designated Support Engineer, or in related areas
- Excellent communication skills, both written and verbal
- Able to take complex technical ideas and translate them to non-technical stakeholders
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