Tech Support Engineer Iii
hace 2 días
**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III
Tech Support Engineer III (REMOTE)
MAJOR RESPONSIBILITES:
- Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution.
- This individual will also be working with engineering, quality assurance and sales organization in the product and customer service delivery improvement process.
- Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution
- Manage assigned support incidents and maintain up-to-date status in the Support Console Escalate unresolved issues that require more in-depth knowledge in a timely manner
- Create reproducible test cases, when necessary, for customer reported issues Report and submit product defects in the bug tracking system
- Create new knowledgebase articles and keep them up-to-date Provide after business hour support on a rotation basis.
About us
Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s.
Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...
Working with OTSI gives you the assurance of a successful, fast-paced career.
Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.
Feel free to refer this opportunity to your friends and associates if you are not available.
We have a referral policy.
**Job Type**: Contract
-
Tech Support Engineer Iii
hace 1 semana
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE/ COSTA RICA) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and...
-
Tech Support Engineer Iii
hace 4 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales...
-
Software Engineer Iii
hace 5 días
Heredia, Costa Rica Kareo A tiempo completoThe PositionSoftware Engineer IIIWhat We NeedAn experienced **Software Engineer III** to work on a cross-functional team to solve real-world problems for healthcare providers around the country.Using your technical expertise, you will design, build, test, and improve the features that will enable our customers to effectively run their business and provide...
-
Quality Engineer Iii
hace 5 días
Heredia, Costa Rica Viant Medical A tiempo completo**Job Title**: Quality Engineer (Process, Systems and Supplier)**Department**: Quality Assurance**Document Purpose**: this document serves as guidance to establish the professional classification in the quality engineering area, defining specific and general activities that require revision on each position to establish the correct scope and...
-
Tech Support
hace 5 días
Heredia, Costa Rica Digital Risk, Llc. A tiempo completoCompany DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...
-
Product Development Engineer Iii
hace 5 días
Heredia, Costa Rica Atl Technology Costa Rica A tiempo completo**Product Development Engineer III**As our Product Development Engineer, you will be responsible for engineering work on multiple products.This role would be ideal for engineers who enjoy solving problems and documenting the processes to get the end result.**What you will be doing**:As the Project Development Engineer, you will report directly to the...
-
Project Manager Iii
hace 1 semana
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a **Project Manager III** PROJECT MANAGER III (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: Responsible for the creation and execution of people-oriented change management strategies which comprise of person-based communications, training, adoption, and support plans, to ensure our...
-
Product Development Engineer Iii
hace 5 días
Heredia, Costa Rica Abbvie A tiempo completo**Job Title: Product Development Engineer III**- Departamento: R&D_- Reports to: Dir, Product Development_- Location: Heredia, Costa Rica_**JOB SUMMARY**:Lead/Collaborate/Execute product and process development projects (NPI and MPS) from the R&Dfunction.Develop, collaborate and evaluate new materials, new products/processes or modifications to...
-
Bao Support Analyst Iii
hace 2 días
Heredia, Costa Rica Citi A tiempo completoBAO Support Analyst III Job Purpose: The BAO Support Analyst III will be responsible for executing third party risk management activities on behalf of the Business Activity Owner (BAO) and/or Third Party Officer (TPO) ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external...
-
Project Manager Iii
hace 1 semana
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a **Project Manager III** PROJECT MANAGER III (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: This person will play a key role in facilitating our team’s ability to scale with the growth of the business, to work smarter not harder via suggesting process improvements, to manage the...
-
HR Coordinator Iii
hace 6 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI (Object Technology Solutions, Inc) has an immediate opening for HR Coordinator III.** **HR Coordinator III (HYBRID/COSTA RICA)** **Description**This role, within the Learning & Development Operations, is essential to deploying strategic initiatives to support and drive impact within our People Priorities. You will work with L&D Operational Leads and...
-
L2 Tech Support Engineer
hace 5 días
Heredia, Costa Rica Encora A tiempo completo**Our company**:Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation.We count with 16 global offices and 25 innovation labs.Our Software...
-
Hr Coordinator Iii
hace 4 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI (Object Technology Solutions, Inc) has an immediate opening for HR Coordinator III.****HR Coordinator III (HYBRID/COSTA RICA)****Description**This role, within the Learning & Development Operations, is essential to deploying strategic initiatives to support and drive impact within our People Priorities.You will work with L&D Operational Leads and...
-
Platform Support Engineer
hace 5 días
Heredia, Costa Rica 360Training A tiempo completo**Platform Support Engineer**As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily.You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...
-
Developer Support Engineer
hace 5 días
Heredia, Costa Rica Sykes Costa Rica A tiempo completo**Objective**:**Hard skills**:- Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must).- Work experience directly with customers debugging code.(must)- Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must).- Bachelor of Science degree in a Computer Science, Engineering, or related...
-
Tech Lead Support Engineer
hace 3 días
Heredia, Costa Rica Encora A tiempo completo**Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...
-
Technical Support Engineer
hace 1 semana
Heredia, Costa Rica SGF Global A tiempo completo**What we're looking for**: We're looking for an outstanding Technical Support Engineer! You love solving problems and enjoy learning new technologies. You have 2 years supporting end users, as well as, providing Microsoft Windows server support. You have developed a strong practical understanding of the Active Directory and common networking protocols. If...
-
Senior Tech Support Engineer
hace 5 días
Heredia, Costa Rica Cloud Software Group A tiempo completo**Description****Position overview**As a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC.You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries.The pace is fast and the...
-
Marketing Specialist Iii
hace 4 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Marketing Specialist III MARKETING SPECIALIST III (REMOTE) MAJOR RESPONSIBILITES: - Support traditional and online strategic plans based on business goals, objectives, and specific audiences. - Manage digital marketing tools to optimize web presence for products and...
-
Sr. Tech Support Engineer
hace 5 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Jr. Linux/System administrators support their clients through the tickets and phone.**Responsibilities**:- Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction.- Performs diagnosis using documented procedures, troubleshooting...