Tech Lead Support Engineer

hace 7 meses


Heredia, Costa Rica Encora A tiempo completo

**Our company**:
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.

Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.

**About the role**:
For this role, you will lead a L2 Support team, whose typical support work involves patching, upgrades, setup & configuration, refining SQL, queries, Stored Procedures, SQL DBA tasks & Network admin tasks.

Tech Tools:

- Security
- APIs
- Alerts
- Printer Setup
- SSRS Security
- MSI Installation
- SQL Server
- Windows Servers and Workstations
- Service Errors/Failures
- Company Expert Applications

**Essential duties and job responsibilities**:

- Lead a L2 technical support Team in different levels
- Respond to client issues in accordance to the defined support process.
- Maintain/document detailed case histories, with clear actionable steps taken and planned in SalesForce.
- Submit software defects and enhancements as per department guidelines to ensure software design changes are properly documented.
- Connect with the client's system over a SecureLink session (or alternative) to recreate and document.
- Document and update knowledge base articles that are viewed by our internal staff and clients.
- Serve as a liaison with customers, sales, development, and QA to resolve issues.
- Successfully completes all product training and certification exams.
- Manage and deploy Support's internal Expert product environments.
- All other duties as assigned.

**Requirements**:

- +7 years of experience in Technical Support roles
- +2 years of experience leading technical support teams
- Can have In depth discussions regarding setup and environments.
- Knows how to start, stop, and reset Event Server and SQL jobs.
- Knows how to grant rights to SSRS reports.
- Knows how all the components of SQL Alerts work.
- Knows how to setup and review ping logs.
- Familiar with the installation/update process for company products.
- General understanding of IIS and verifying services are functional.
- High level understanding of load balancers and how they interact with our services.
- Can narrow down long running queries and blocks.
- Understands web.config files and how to safely modify them.
- SQL performance plan review and index optimization.
- Excellent communication skills (C1).

**Nice to have**:

- Knows how to do basic and complex API troubleshooting.

**Why you will love working with us**:

- WFH/WFA and available workplace office space if preferred
- Private medical, dental and life insurance
- Additional vacations per work anniversaries
- Birthday day off
- 3 sick leaves paid per year
- Certification Reimbursement
- Substantial referral bonuses
- Welcome bonus
- Mental Health days off
- Employee Solidarity Association
- A value-based culture where opportunities to learn are endless



  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Tech Support

    hace 7 días


    Heredia, Costa Rica Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...


  • Heredia, Costa Rica Encora A tiempo completo

    **Our company**: Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs. Our Software...


  • Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

  • Security Lead Engineer

    hace 3 días


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: Security Lead Engineer is responsible for the provisioning, deployment, configuration, and administration of many different pieces of network and security-related hardware and software. Security Lead Engineer is also responsible to mitigate any potential threats that become evident, but also to strategize and prepare before any security threat...


  • Heredia, Costa Rica Hangar Worldwide A tiempo completo

    **Show the world what you can do.** **In this role, you will**: - Work with the Technology Director on strategic initiatives and landing pages. - Scope technical components of overall solutions accurately. - Enforce the AT&T development process and ensure appropriate project documentation. - Provide hands-on development support to the project team where...


  • Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: **Hard skills**: - Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must). - Work experience directly with customers debugging code. (must) - Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must). - Bachelor of Science degree in a Computer Science, Engineering, or related...


  • Heredia, Costa Rica 360training A tiempo completo

    **Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...

  • Lead Windows Engineer

    hace 7 meses


    Heredia, Costa Rica Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...


  • Heredia, Costa Rica ABBVIE A tiempo completo

    **JOB SUMMARY**: The position strives to achieve the successful implementation of strategic/transformational programs related to the Costa Rica Site, leading and leveraging processes, technologies, capabilities, and people. The position will have its reporting line to the Dir Pharm Tech in close coordination and collaboration with all functional...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Jr. Linux/System administrators support their clients through the tickets and phone. **Responsibilities**: - Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction. - Performs diagnosis using documented procedures,...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Team Lead

    hace 2 días


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **JOB DESCRIPTION**: Set priorities for the team, get results across boundaries, ensure an inclusive work environment, and manage performance. - Assesses personnel and material levels to determine production schedules. - Assigns personnel and monitors the flow of work in process through the manufacturing facility. - Higher job levels establish operating...


  • Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Production Support Engineer** Are you a Production Support Engineer looking for a new challenge and an opportunity to further advance your skills? If you are a highly-motivated individual with a genuine interest in technology and a passion to deliver cutting-edge products, we have the perfect job for you! We are seeking production support engineers to...

  • Tech Support Engineer Ii

    hace 19 horas


    Heredia, Costa Rica SGF Global A tiempo completo

    **Responsibilities**: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales organization in the product and customer service delivery improvement process. - Provide level 1 technical assistance in analyzing, diagnosing,...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...