Mq Customer Support Engineer

hace 8 meses


Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- We are looking for a Software Engineer who is a self-starter, quick learner, and who enjoy working in a challenging, fast paced environment. Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.

Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.

**Required Technical and Professional Expertise**
- Strong understanding of container technologies, Kubernetes, Cloud skills, and networking protocols
- Knowledge of Unix and Windows platforms
- Proficiency in networking skills, such as UDP and TCP
- Troubleshoot technical issues (networking, web apps, operating system, file system and user management) in the deployment of high-speed file transfer software in enterprise
- Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.
- Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python
- Basic skills in database server (MySQL) administration
- Communication and customer focus skills -be able to understand customer problems and articulate current status to customers
- Ability to communicate action plans to the client or IBM representative as appropriate
- Ability to recommend and implement new or improvements to existing technical support tools, procedures, and processes

**Preferred Technical and Professional Expertise**
- Knowledge of Windows/Unix and IP networks
- Troubleshoot issues (networking, web apps, operating system, file system and user management) in the deployment of high-speed file transfer software in enterprise
- Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.
- Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python
- Basic skills in database server (MySQL) administration
- English language skills including read, write and speak
- Communication and customer focus skills - be able to understand customer problems and articulate current status to customers
- Provide troubleshooting and technical advice for IBM customers
- Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
- Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
- Provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills
- Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the client or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- Applicants must be willing to work on a weekend rotation to lead diagnosis of critical customeroutages.

**About Business Unit**

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decision


  • Mq-z - Support

    hace 6 meses


    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-1007Databricks is looking for an experienced Designated Support Engineer with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Databricks teammates. The ideal candidate brings strong...

  • Middleware Engineer

    hace 6 meses


    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 257255 We are currently seeking a Middleware Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Build and Maintain WebLogic/Tomcat/Apache web servers. - Installing and maintaining SSL certificates on to the Web and Application servers. - Participate in shift...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and...


  • Heredia, Costa Rica Databricks A tiempo completo

    **The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team, SMEs,...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-1007 **The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team,...


  • Heredia, Costa Rica 360training A tiempo completo

    **Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...


  • Heredia, Costa Rica IBM A tiempo completo

    Introducción La infraestructura que opera en industrias como el transporte, la energía, los seguros, la banca o la atención médica está cambiando rápidamente a medida que la relación del mundo con la tecnología evoluciona. Las compañías tienen más alternativas que nunca, pudiendo dar un enfoque local, externo o híbrido. Nuestros Especialistas de...


  • Heredia, Costa Rica Procore Technologies A tiempo completo

    Job DescriptionWhat if you could use your people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least-served industries. That’s why we’re looking for a...


  • Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to support business success...

  • Support Engineer

    hace 7 meses


    Heredia, Costa Rica IBM A tiempo completo

    Introduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...