Customer Technical Support

hace 4 días


Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.

**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:

- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1125704

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office



  • Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Technical Support Agent

    hace 1 semana


    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Support Agent **Work Location**: Hybrid - UltraPark I, La Aurora, Heredia. **Experience**: Customer Service experience. Education Qualification: High School Diploma. Technical knowledge. **Roles and Responsibilities**: - Identify Customer issues - Provide solutions by the proper troubleshooting steps. - Provide courteous and...


  • Heredia, Costa Rica Css Corp A tiempo completo

    **Job title**: Technical Support Agent**Work Location**: Hybrid - UltraPark I, La Aurora, Heredia.**Experience**: Customer Service experience.Education Qualification: High School Diploma.Technical knowledge.**Roles and Responsibilities**:- Identify Customer issues- Provide solutions by the proper troubleshooting steps.- Provide courteous and professional...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Patientpop A tiempo completo

    As a member of Technical Services, this role will work closely with our customer-facing integrations teams.The Integration-Activations team serves as the primary point of contact for enabling an integration between PatientPop and the practice's EMR/PMS/Scheduling System.The team handles new activation requests, trains practices on how to manage their newly...


  • Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?**Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...


  • Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • Heredia, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to you!We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...

  • Technical Support Agent

    hace 18 horas


    Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

    Pacific Barcode Latin America is excited to announce new available positions for our new location in Alajuela, Costa Rica.Pacific Barcode Inc. selected Costa Rica as their new site for expanding their business due to rapid growth and opportunities available.You would be amongst the first on board at our new site, which means a lot of growth potential.Reports...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • Heredia, Costa Rica Ibm A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...