Customer Technical Support

hace 2 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

This team will be responsible to monitor incoming electronic alert received from the customer IT infrastructures and react in a proactive way upon those alerts following Standard Operational Procedures to restore or mitigate possible incidents or disruption in the customer IT environment being monitored.

**In a typical day as a Customer Technical Support you would**:**
- Create Incident and SR based on event management needs.
- Resolve Inc/SR within level of expertise.
- Follow up cases to ensure SLAs are met within targets for each customer and avoid unnecessary backlogs.
- Deliver daily reports about certain technologies to the customer management.
- Follow up and adhere to ITIL processes for each customer
- Monitoring customers environment using all GMS available tools:

- **ServiceNow**:Acknowledge alerts and incident creation based on Priority, Impact and Urgency.
- **PHONE**: Keep auto-in and Team's phone line available for the customers to directly reach us in case or urgent matters.
- **ITSM**: Ensure functionality of working tools to allow proper work and task are done within business standards.- Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring- Identifies critical business transactions and implement tools to managing alert and response
- Identifies opportunities for streamlining processes through automation- Create systems for error handling, and logging**If you are**
- Good at partnering, innovating, and making things happen. You are aligned to our core values
- First Level University degree in IT career
- 2+ years experience in customer service with a focus on IT services environments
- Advanced English level: Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Superior customer service skills.
- ITIL v3 Certification / Technical Certification, Bch IT/Systems engineering is preferred
- Phone and remote support experience. E-support experience and knowledge.
- Understand the customer to be an advocated for the customer.

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1125704

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office

  • Technical Customer Support Manager

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Technical Customer Support Manager

    hace 1 hora

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Technical Support Manager

    hace 2 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Support Engineer

    hace 4 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Technical Support Professional

    hace 4 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Senior Manager, Technical Support

    hace 2 semanas

    Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...

  • Technical Customer Support Analyst

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...

  • Technical Customer Support Analyst

    hace 1 día

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for...

  • Technical Product Support Supervisor

    hace 3 semanas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Mq Technical Support Professional

    hace 3 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Technical Support Engineer

    hace 1 hora

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Technical Support Engineer

    hace 2 semanas

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Support Analyst

    hace 3 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Mq Customer Support Engineer

    hace 2 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Customer Service Rep I/licensing Customer Support

    hace 3 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    **Description**: - Experience Customer Support (basic technical support at least). - English speaking and if we can Portuguese (Portuguese-French is optional). - Technology support industry. - Knowledge on Phone and CRM (Salesforce)

  • Technical Support Analyst

    hace 2 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the Moody's values are proven in...

  • Technical Support Professional

    hace 2 semanas

    Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Technical Support Coordinator, Integrations

    hace 2 días

    Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: We are looking for an entry-level Technical Support Coordinator, or someone with a proven track record of providing exceptional customer service (preferably in a SaaS), ready to step into the exciting world of Customer Integrations. Tech Support Coordinators also work alongside the Activations team to ensure the quality assurance of...

  • Technical Support Manager

    hace 3 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Customer Support Tier 1

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...