Support Engineer

hace 12 horas

Heredia, Costa Rica Stryker A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Who we Want**:

- **
Effective communicators.** **People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
- **
Network builders.** **Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
- **
Quality-focused team drivers.** People who push their team to deliver the highest quality products and solutions in a timely manner.
- **
Analytical problem solvers**. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

**Job Description**:
As a support engineer you will join the process excellence department to grow Stryker’s capabilities in data analytics. This position will contribute to the analytics goals by ensuring a robust infrastructure for finance services. We are looking for an individual that excels in maintaining, developing, and scaling our analytics platform for rapid growth through agile development practices while keeping in mind our customers. This technical position will also support software integration by diagnosing, troubleshooting, and debugging common problems.

**What you will do**:

- Work closely with the data scientists, developers, and architects to automate and setup infrastructure solutions along with automated build and deployment methodologies.
- Create the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
- Use CI/CD best practices to create and implement an improved CI/CD strategy and release pipeline
- Implement a robust logging/monitoring/alerting solution using industry best practices
- Provide support in backend development process with expert debugging skills.
- Drive product enhancements and fixes based on product expertise and customer interactions.
- Define and solve important architectural issues based on their customer knowledge.
- Support development and maintenance of internal procedures and documentation that encompass the full lifecycle of data analytics related activities.

**What you Need**:

- Bachelor’s degree in Computer Science, Engineering, Mathematics, Physics, or related fields.
- Fluent spoken and written English. Any other language is a plus.
- Preferred: Knowledge in Azure Devops, Github and Powershell.
- +2 years of work experience related to infrastructure support.
- Experience in software development environments using Agile / SCRUM, and code management/versioning (e.g. git).
- Working knowledge of at least one general programming language. Python or R preferred.
- Working knowledge in bash scripting. For instance Powershell, bash, etc.
- Working knowledge of databases and data warehouses. (e.g MySQL, MS SQL server)- Experience creating process flow diagrams and technical specifications.
- Preferred: knowledge of DevOps methodologies.

**Physical & mental requirements**:

- Ability to work well with cross-functional teams, multi-task and meet deadlines consistently.
- Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively.
- Strong research, problem-solving and troubleshooting skills.
- Able to work under time pressures without compromising accuracy.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Goal-oriented developers. Keeping the customer and system requirements squarely in focus, people who deliver safe and robust solutions.

**Know someone at Stryker?**:

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