Technical Support Engineer

hace 7 días


Heredia, Costa Rica SGF Global A tiempo completo

**What we're looking for**:
We're looking for an outstanding Technical Support Engineer You love solving problems and enjoy learning new technologies. You have 2 years supporting end users, as well as, providing Microsoft Windows server support. You have developed a strong practical understanding of the Active Directory and common networking protocols.

If you also have industry certifications (MCSE, MCA, or CCA), have 2+ years of supporting enterprise customers in the Virtualization field, we’d love to speak with you

**Position overview**

The Tech Support Engineer is responsible for providing technical assistance to our customers via diverse channels as appropriate for our Company Cloud, Company Virtual Apps, and Company Virtual Desktops. You will focus on in-depth problem analysis of Company products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to their issues. Customer size can range from Small Business to Large Enterprise.

**Primary responsibilities**

Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.

Achieves and adheres to established Service Level Agreements and Key Performance Indicators.

Validates and qualifies sophisticated customer issues and business impact which may require collaboration with more senior level team members or other vendors

Contributes to the Company knowledgebase in the form of new or updated technical articles/documents passionate about issue resolution or prevention.

Details cases, recommendations, and resolutions clearly in the CRM system.

Guarantee the work performed meets the quality standards within acceptable time schedules and customer commitments.

Some weekend work may be required.

**Basic qualifications**

Requires practical knowledge of Virtualization, Windows Server, Active Directory and common networking protocols.

University Degree or equivalent experience and minimum 2 years of relevant experience; relevant internships and graduate course work will be taken into account.

English professional proficiency with excellent verbal and written communication skills.

**Preferred Qualifications**

Industry certifications: MCSE, MCA, or CCA



  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware Premier Support for Telco is provided by dedicated, global solution support teams, committed to making our customers successful through proactive and reactive support with specific telco-industry focused SLAs. As a VMware Premier Support for Telco Senior Technical Support Engineer you...


  • Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes an elite...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you! You will be working on the latest and best in class technology suite, becoming an expert in the industry. Our Global Support organization supports over...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you! You will be working on the latest and best in class technology suite, becoming an expert in the industry. Our Global Support organization supports over...


  • Heredia, Costa Rica VMware A tiempo completo

    The Elevator Pitch: Why will you enjoy this new opportunity? Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes an elite development...


  • Heredia, Costa Rica SGF Global A tiempo completo

    DESCRIPTION The Company builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®....


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for...


  • Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to...


  • Heredia, Costa Rica VMware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new **opportunity?** Are you passionate about learning and working with new VMware cloud technology and expanding your current technical expertise all while solving complex problems for key customers? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that...


  • Heredia, Costa Rica 360training A tiempo completo

    **Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...


  • Heredia, Costa Rica Smarsh A tiempo completo

    Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers. **What will you do?**: - Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree...

  • Technical Support

    hace 4 semanas


    Heredia, Costa Rica VMware A tiempo completo

    **Technical Support Engineer** **The Elevator Pitch: Why will you enjoy this new opportunity?** Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Technical Support Engineer for Compute Ops Management and OneView This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Technical Support Engineer for Compute Ops Management and OneView This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Production Support Engineer** Are you a Production Support Engineer looking for a new challenge and an opportunity to further advance your skills? If you are a highly-motivated individual with a genuine interest in technology and a passion to deliver cutting-edge products, we have the perfect job for you! We are seeking production support engineers to...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...