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Technical Support Engineer

hace 2 semanas

Heredia, Costa Rica FullStack Labs A tiempo completo

FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

We’re most proud of:

- Offering life-changing career opportunities to talented software professionals across the Americas.
- Building highly-skilled software development teams for hundreds of the world’s greatest companies.
- Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
- Our 4.5-star rating on GlassDoor.
- Our client Net Promoter Score of 68, twice the industry average.

**The Position**:
We're looking to hire a Technical Support Engineer to join our team. You'll work with our incredible clients in one of two ways:

- _Team Augmentation: _You will integrate yourself directly into our client's team and work alongside their existing designers and engineers on a daily basis.
- _ Design & Build: _You will work on a FullStack product team to build and deliver a product to our clients.

**What We're Looking For**:

- 3+ years of professional customer support experience.
- Proven experience as a Technical Support Engineer or similar role.
- Understanding of software development cycle.
- Experience with Salesforce.
- Experience with QuickBooks Online, Xero, or Zapier is preferred but not required.
- Experience with JSON and REST APIs.
- Familiarity with CSS, HTML, and JavaScript.
- Advanced English is required.
- Experience working on Agile / Scrum teams.
- Successful completion of a four-year college degree is required.
- Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
- Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
- Ability to consistently work 40 hours per week.

**What We Offer**:

- Competitive pay in your local currency.
- 100% remote work.
- The ability to work with leading startups and Fortune 500 companies.
- English Classes.
- Virtual company events each month.
- Ample opportunity for career advancement.
- Continuing education opportunities.
- Depending on your location other benefits may apply.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process.

Learn more about our Applicants Privacy Notice.