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Tech Support Engineer Iii

hace 4 semanas

Heredia, Costa Rica Object Technology Solution A tiempo completo

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III

Tech Support Engineer III (REMOTE/ COSTA RICA)

MAJOR RESPONSIBILITES:

- Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution.
- This individual will also be working with engineering, quality assurance and sales organization in the product and customer service delivery improvement process.
- Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution
- Manage assigned support incidents and maintain up-to-date status in the Support Console Escalate unresolved issues that require more in-depth knowledge in a timely manner
- Create reproducible test cases, when necessary, for customer reported issues Report and submit product defects in the bug tracking system
- Create new knowledge base articles and keep them up-to-date Provide after business hour support on a rotation basis.

About us

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.

Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...

Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.