Tech Support

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales...

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE/ COSTA RICA) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and...

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales...

We are currently seeking a Field Tech Support to join our team in Heredia, Costa Rica. **Job Level Specific Duties**: - Diagnoses and troubleshoots Level 1 problem encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users requests regarding computer systems - Acknowledges receipts of all users...

We are currently seeking a Field Tech L1 to join our team in Heredia, Costa Rica. End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools. - IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior...

Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. Resolve complex queries while providing world class support to our customers. Including supporting coworkers with their challenges. Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to...

We are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica. - IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may include the following activities: a. Assembly of equipment (Rollout) b....

**Job Summary** **Responsibilities** - Receive and process incidents submitted through the CBA Tech Café form. - Follow up with respective users to notify them of next steps or resolution status, ensuring clear communication and user satisfaction. - Troubleshoot technical issues reported by users and provide appropriate solutions. - Maintain detailed...

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

We are currently seeking a Field Tech L1 to join our team in Heredia, Costa Rica. Field Services Support Jr. We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica. **Position overview** End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer...

We are currently seeking a Field Tech L1 to join our team in Heredia, Costa Rica Field Services Support Jr. We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica. **Position overview** End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer...

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

**Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...

**Responsibilities**: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales organization in the product and customer service delivery improvement process. - Provide level 1 technical assistance in analyzing, diagnosing,...

The Assoc. Director role will oversee large initiatives and all platform & infrastructure work. The main site is powered by Adobe Experience Manager, supported by Spring Boot services, and hosted entirely in AWS. If this sounds like an exciting stack, you'll really enjoy this role. You’ll still be close to the code - creating POCs, performing code reviews,...

**About the Role**: We are looking for an entry-level Technical Support Coordinator, or someone with a proven track record of providing exceptional customer service (preferably in a SaaS), ready to step into the exciting world of Customer Integrations. Tech Support Coordinators also work alongside the Activations team to ensure the quality assurance of...

**Objective**: To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an intermediate level of complexity and answering inquiries via the phone or mail in English and Portuguese. **Hard skills**: - Fluent in verbal and written English and...

Requisitos: *Computer Science student *Knowledge of Windows and Office 365 (desirable) *Knowledge of VPN, RAM memory, hardware and software *Advanced English *Availability to work on site in Heredia The process will have a 6- Week training on the efficient performance of all tasks Actividades a realizar: We are looking for agents to provide tech support for...

**Objective**: To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or mail. **Hard skills**: - 1 year experience in a technical position. - B.A. in any Computer-related...

6+ years of program or project management experience - 6+ years of change management experience - 6+ years of defining and executing against program timeline & requirements experience - 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience - 6+ years of working cross functionally with tech and...