Tech Support Engineer Iii
hace 1 semana
**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III
Tech Support Engineer III (REMOTE/ COSTA RICA)
MAJOR RESPONSIBILITES:
- Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution.
- This individual will also be working with engineering, quality assurance and sales organization in the product and customer service delivery improvement process.
- Provide level 1 technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution
- Manage assigned support incidents and maintain up-to-date status in the Support Console Escalate unresolved issues that require more in-depth knowledge in a timely manner
- Create reproducible test cases, when necessary, for customer reported issues Report and submit product defects in the bug tracking system
- Create new knowledge base articles and keep them up-to-date Provide after business hour support on a rotation basis.
About us
Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...
Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.
Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.
-
Tech Support Engineer Iii
hace 5 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and sales...
-
Quality Engineer Iii
hace 2 semanas
Heredia, Costa Rica Viant Medical A tiempo completo**Job Title**: Quality Engineer (Process, Systems and Supplier) **Department**: Quality Assurance **Document Purpose**: this document serves as guidance to establish the professional classification in the quality engineering area, defining specific and general activities that require revision on each position to establish the correct scope and...
-
Network Support Engineer
hace 2 semanas
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Project Manager Iii
hace 1 semana
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a **Project Manager III** PROJECT MANAGER III (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: Responsible for the creation and execution of people-oriented change management strategies which comprise of person-based communications, training, adoption, and support plans, to ensure our...
-
Bao Support Analyst Iii
hace 3 días
Heredia, Costa Rica Citi A tiempo completoBAO Support Analyst III Job Purpose: The BAO Support Analyst III will be responsible for executing third party risk management activities on behalf of the Business Activity Owner (BAO) and/or Third Party Officer (TPO) ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external...
-
HR Coordinator Iii
hace 7 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI (Object Technology Solutions, Inc) has an immediate opening for HR Coordinator III.** **HR Coordinator III (HYBRID/COSTA RICA)** **Description**This role, within the Learning & Development Operations, is essential to deploying strategic initiatives to support and drive impact within our People Priorities. You will work with L&D Operational Leads and...
-
Project Manager Iii
hace 2 semanas
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a **Project Manager III** PROJECT MANAGER III (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: This person will play a key role in facilitating our team’s ability to scale with the growth of the business, to work smarter not harder via suggesting process improvements, to manage the...
-
Platform Support Engineer
hace 2 semanas
Heredia, Costa Rica 360training A tiempo completo**Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...
-
Business Analyst Iii
hace 2 semanas
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst III (Salesforce Administrator) BUSINESS ANALYST III (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - You and your peers provide day-to-day support on SFDC/Tableau CRM/CPQ modules to internal users. In doing so, you will partner with support teams in business...
-
Hardware Engineer Iii
hace 2 semanas
Heredia, Costa Rica Infotree Global Solutions A tiempo completoImportant IT Company is looking for Hardware Engineer Location: La Ribera Belen, Heredia, CR **Job Description**: - Modify PCBs to engineering specifications. Interpret schematics and relate to board files to tap into specific signals and evaluate. - Ability to patch Hardware Platform with latest Software updates including BIOS, firmware, Operating...
-
Bao Support Analyst Iii
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completo**Job Purpose**: The BAO Support Analyst III will be responsible for executing third party risk management activities on behalf of the Business Activity Owner (BAO) and/or Third Party Officer (TPO) ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in...
-
Technical Support Engineer
hace 2 semanas
Heredia, Costa Rica SGF Global A tiempo completo**What we're looking for**: We're looking for an outstanding Technical Support Engineer! You love solving problems and enjoy learning new technologies. You have 2 years supporting end users, as well as, providing Microsoft Windows server support. You have developed a strong practical understanding of the Active Directory and common networking protocols. If...
-
Marketing Specialist Iii
hace 5 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Marketing Specialist III MARKETING SPECIALIST III (REMOTE) MAJOR RESPONSIBILITES: - Support traditional and online strategic plans based on business goals, objectives, and specific audiences. - Manage digital marketing tools to optimize web presence for products and...
-
Process Engineer Iii
hace 1 semana
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**:Onsite**Onsite Location(s)**:Heredia, CR**Additional Locations**: Costa Rica-Heredia**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science...
-
Manufacturing Engineer Assistant
hace 3 días
Heredia, Costa Rica Viant Medical A tiempo completo**Job Title**: Manufacturing Engineer Assistant **Main Purpose of Job**: (Brief Summary) - The individual in this position shall work with Manufacturing, Quality, Production, Administrative and Technical personnel of the campus to gather and provide information required by Engineering as required to ensure the achievement of expected quality levels,...
-
Manufacturing Engineer Assistant
hace 2 días
Heredia, Costa Rica Viant Medical A tiempo completo**Job Title**: Manufacturing Engineer Assistant **Main Purpose of Job**: (Brief Summary) - The individual in this position shall work with Manufacturing, Quality, Production, Administrative and Technical personnel of the campus to gather and provide information required by Engineering as required to ensure the achievement of expected quality levels,...
-
Supplier QA Engineer Iii
hace 4 días
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Work mode**:Remote in Country**Onsite Location(s)**:Heredia, H, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some...
-
Software Test Engineer Ii, Heredia
hace 5 días
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Software Test Engineer II, HEREDIA**: - Work mode: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: Costa Rica-Heredia **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is...
-
Tpu Bao Support Analyst Iii
hace 5 días
Heredia, Costa Rica Citi A tiempo completo**Job Purpose**: The BAO Support Analyst III will be responsible for executing third party risk management activities on behalf of the BAOs / TPOs with daily tasks processing; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the...
-
Senior Support Engineer
hace 3 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and...