Integrations Support Engineer

**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. **Ready to join us?** **About this opportunity** Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for **Integrations Support Engineer **for our **Belen, Heredia, Costa Rica** office. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Integrations Support Engineer within the Professional Services team at Align Technology needs an experienced 3rd Party Integrations Support Engineer located in Costa Rica to help supporting and expand the 3rd Party integrations activities in Align, focusing on North America region. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create over 15 Million Smiles. **In this role, you will** Daily tasks will allow to work closely with software developers, SQA, engineering management, project managers, and a diverse group of cross-functional teams. - Point of contact for any issue related to integration and POC for API integrations in general for global issues. - Lead integrations activities with partners and lead projects. - Understand the partners needs and lead the processes & project. - Work closely with the team, which its majority is in Israel. - Support escalation from 3rd tier support. - Extract data from various sources, analyze it and point to the relevant data. - Develop proactive and predictive processes and tools to improve the business. - Solve complicated problems related to our flow and provide alternative solutions and workarounds. - Work closely with the global team. - Deliver lecture-based and hands-on training courses for internal customers (Transfer tech knowledge internally). - Provide technical consulting services to company partners worldwide. - Identify GAPS in current processes and work on improvements. - Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure. - Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. **In this role, you’ll need ** **Typically**: - Bachelor’s degree in Computer Science/ Software engineering or equivalent is required. - Proficiency in English language. - Working knowledge of software development life cycle. - Strong communication skills, verbal and written. - Strong interpersonal communication skills with an ability to build relationships and work across multi-functional organizations. - Strong interpersonal skills and the ability to perform under pressure situations, while developing sound implementation approaches which solve the business problem or environment which they support. - Experience in a global company. - Experience with SaaS and medical equipment is an advantage. - 2+ years of experience as Production support engineer. - 2+ years of experience in SQL tools. - Demonstrated knowledge of large-scale systems integration. - C# programming experience or any other equivalent programing tool is an advantage. - Experience and/or understanding of repositories such as GIT, SVN, etc. is an advantage. - Experience and/or understanding of Bug tracking tools such as Jira. - Experience and/or understanding of Python programming language is an advantage. - Experience working with at least one of the major SQL database engines (Oracle, SQL Server). **Sound like a good fit?** Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and vis