Senior Support Engineer

hace 5 meses


Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and triaging and escalating issues to the appropriate teams. This role is customer facing and will include support requests from the project community along with internal and external customers, with a focus on process management, and helping us streamline request management.

**Responsibilities**:
**Responsibilities**
- Monitor various status pages and alert internal teams and external clients and community members of any third party issues
- Create, maintain and update documentation for various support issues and runbooks.
- Analyze support queues to determine if there are any gaps in knowledge bases or request types and update as needed.
- Regularly report on outstanding and in progress issues to support and infrastructure team

Skills and Experience:
**Qualifications and Experience**
- Bachelor’s degree in Computer Science related field or equivalent work experience
- 3+ years of relevant technical experience, preferably in highly secure, high availability environments
- Exceptional collaboration in a team environment
- Experience with Jira and/or Jira Service Desk or other Service Desks
- Experience with Confluence or other Wikis
- Understanding of DNS technologies and different record types
- Experience with AWS EC2, RDS, ELB, VPC, Lambda, API Gateway, DynamoDB CloudWatch, and Container technologies
- Experience with Git on Github or GitLab
- Shell scripting experience (Bash, Python)
- Excellent English communication skills, written and spoken
- Experience working in a highly visible support role
- Experience in working with widely distributed teams
- Experience working with open source projects

About Auxis:



  • Heredia, Costa Rica Databricks A tiempo completo

    P-1007Databricks is looking for an experienced Designated Support Engineer with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Databricks teammates. The ideal candidate brings strong...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Senior Quality Engineer (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a Senior Quality Engineer, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in computer science or equivalent required. - Strong expertise in identifying the scope of automation, driving the automation test development. - Programming...


  • Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Heredia, Costa Rica BMA Group A tiempo completo

    **Job Title**: **Senior Application Security Engineer** **Job Category**: Professional **Department/Group**: Security Engineering **Position Type**: Full time **Location**: Remote, Costa Rica **Reports to**: Engineering Manager **Senior Application Security Engineer** **What you'll be doing** **Responsibilities**: - Collaborate with software...


  • Heredia, Costa Rica Databricks A tiempo completo

    **The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team, SMEs,...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-1007 **The impact you will have**: - Work with Databricks' largest strategic accounts to provide high touch support experience - Manage one or multiple accounts simultaneously - Project manage all open support cases on a daily basis, sometimes multiple times a day to ensure forward progress. - Facilitate correspondence with Engineering, Product Team,...


  • Heredia, Costa Rica 360training A tiempo completo

    **Platform Support Engineer** As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily. You will have the unique opportunity to dissect and interact with a multitude of platforms - from our cutting-edge Learning Management System and its associated...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Senior SDET/QA Engineer** **Heredia, Costa Rica** SGF Global is looking for a Senior SDET/QA Engineer, for IT enterprise in Heredia, Costa Rica. **?Overview**: As an SDET/QA you will be responsible for: Building robust, scalable, and high-quality test automation solutions for functional, regression, and performance testing. Developing code for quality...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Senior Software Engineer (Hybrid))** **Heredia, Costa Rica** SGF Global is looking for a** Senior Software Engineer,** for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor’s degree in a related field or equivalent experience. - Confirmed experience working with mínimal supervision while leading conversations with senior...


  • Heredia, Costa Rica VMware A tiempo completo

    **Technical Support Engineer - II** **Why will you enjoy this new opportunity?** Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. VMware brings together an extraordinary group of people. This includes...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    We are currently seeking a highly skilled and experienced **Senior Cloud Platform Engineer **to join our team at Sysco Costa Rica. As a Senior Cloud Platform Engineer, you will be responsible for designing, implementing, and managing our cloud infrastructure and platforms, ensuring high availability, scalability, and security of our...


  • Heredia, Costa Rica SGF Global A tiempo completo

    **Senior Software Engineer Salesforce (Hybrid**)** **Heredia, Costa Rica** SGF Global is looking for a Senior Software Engineer Salesforce, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience). - Minimum of 8 years of hands-on...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionThe Technical Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience are paramount and central to our daily efforts. ServiceNow support engineering is...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionThe Technical Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience are paramount and central to our daily efforts. ServiceNow support engineering is...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Senior Software Engineer This role has been designated as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office. **Who We Are**: **_ Job Family Definition:_** Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems,...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Additionally, the Process Engineer Compliance Support will manage individual project priorities, deadlines, and deliverables, as well as support...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...