Senior Network Virtualization Engineer

hace 2 días

Heredia, Costa Rica VMware A tiempo completo

**The Elevator Pitch: Why will you enjoy this new opportunity?**

Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry.

Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

As a Senior Technical Support Engineer, you will be responsible for assisting leadership as requested as well as the team with their customer’s technical issues. Key strengths for this role include mentoring, positive attitude, superior soft skills and expert level technical problem-solving skills. You will work with the team directly with the goal in mind of ‘complete customer satisfaction. You will also support multiple technical support teams, including TSE 1, 2 and other level 3 engineers on best practice, knowledge creation and escalations.
- We devise a specific training plan for each engineer to maximize their time and effort. Working with your peers, coaches, and online training programs to skill you up on the Global support processes and products and to understand how the technology works with our
- Once achieved, you will support our global engineers with their service requests and questions, to build their knowledge and technical skillsets. You will be supportive and approachable to the team’s engineers regarding all troubleshooting efforts, customer guidance, and building TSE knowledge.
- You will perform case audits, train and mentor TSEs, lead the Networking case clinic, and support engineers as they ask questions via online communication methods.
- Throughout this time, and your career at VMware, you will develop multiple skill sets through additional trainings, learning tools, research time and dedicated training days.
**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

As a Senior Technical Support Engineer, you will be responsible for resolving complex customer technical issues and supporting the team and the support operation. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.

To be successful in this role, you will:

- Work independently to resolve customer, TSE, and team issues, supporting the management team in overall development of the team.
- Encourage team collaboration, participation, and team work at all levels within the department.
- Drive communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management within the team.
- Be approachable to all TSEs and teach them to do the work, not do it for them.
- Be willing to jump in on any case at a moment’s notice as needed.
- Resolve complex queries while providing world class support to our customers. Including supporting TSEs with their challenges.
- As a Senior Technical Support Engineer, you will support the team, the operation and the field with customer escalations.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**What skills, abilities, and experience are needed for this role?**
- 5+ years of relevant Technical Support Engineering in a role focused on Network Support/Virtualization.
- Fluent in spoken and written English
- Advanced experience with networking and understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling and load balancers
- Experience with network components such as ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
- CCNA or equivalent certification and/or related work experience
- Familiarity with systems management concepts, processes, and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
- Experience crafting and/or supporting large enterprise deployments.
- Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of the general system and network troubles

  • Senior Network Virtualization Engineer

    hace 3 semanas

    Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Are you passionate about learning new technology and solving complex problems for key customers?VMware has a Technical Support role for you.You will be working on the latest and top of the line technology suite, becoming an expert in the industry.Our Global Support organization supports over...

  • Senior Network Engineer

    hace 2 semanas

    Heredia, Costa Rica Dhl A tiempo completo

    Are you a natural problem solver that enjoys dealing with complex issues?Are you keen to work with established technologies and advance your career in a global, multinational company?Join our team of Network Security enthusiasts and become part of the IT for the world's biggest logistics company!**Step up your Network Security Game**Our Global Secure Access...

  • Senior Network Engineer

    hace 5 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr Network Engineer is responsible for administrating and supporting client’s network environments according to best practices, while ensuring high levels of network availability and performance. The Sr Network Engineer is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other...

  • Senior Network Engineer

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Sr Network Engineer is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.The Sr Network Engineer is responsible for architecting, solutioning, automating and resolving escalated service issues, coaching other engineers to...

  • Technical Support Engineer

    hace 4 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **What we're looking for**: We're looking for an outstanding Technical Support Engineer! You love solving problems and enjoy learning new technologies. You have 2 years supporting end users, as well as, providing Microsoft Windows server support. You have developed a strong practical understanding of the Active Directory and common networking protocols. If...

  • Network Solution Quality Engineer

    hace 22 horas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality Engineer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. **We are focused on Datacenter, Campus, Branch, Mobility and the IoT** to transform...

  • Senior Technical Engineer

    hace 3 semanas

    Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Senior Technical Support Engineer-Virtualization

    hace 3 semanas

    Heredia, Costa Rica Citrix A tiempo completo

    Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...

  • Network / Systems Engineer

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network / Systems EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.Supports, troubleshoots and manages switch software technical escalations while maintaining the relationships...

  • Network Solution Quality Engineer

    hace 3 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...

  • Network Solution Quality Engineer

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Network Solution Quality EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the...

  • Lead Network Engineer

    hace 2 semanas

    Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology****Location**- Barreal de Heredia, Costa Rica***Job Title:Lead Network Engineer**Job Description**:Job Description SummaryYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.We believe in doing right...

  • Lead Network Engineer

    hace 2 semanas

    Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology****Location**- Barreal de Heredia, Costa Rica***Job Title:Lead Network Engineer**Job Description**:Job Description SummaryYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.We believe in doing right...

  • Senior Tech Support Engineer

    hace 3 semanas

    Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Network Engineer

    hace 2 semanas

    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Network Services team works to enable our business to lead in a market that is increasingly enhanced by technology. Sysco is undertaking a substantial technology transformation in the area of Networking and Cloud Services. Sysco currently has an opportunity for a Network Engineer to help support our global infrastructure. **RESPONSIBILITIES** - Evaluate and...

  • Jr Network Engineer

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Jr. Network Engineer is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.Responsible for designing, developing, supporting and maintaining policies and procedures to ensure consistent network uptime, patching and...

  • Jr. Network Engineer

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Network Engineer L2 is responsible for administrating and supporting client's network environments according to best practices, while ensuring high levels of network availability and performance.Responsible for designing, developing, supporting and maintaining policies and procedures to ensure consistent network uptime, patching and...

  • Sr Network Engineer

    hace 3 días

    Heredia, Costa Rica Softtek A tiempo completo

    **Role: Sr Network Engineer**: - +4 Years supporting enterprise networks - Experience with SDWAN - Experience with Routing and Switching - Experience with Cisco ASA Firewalls - Basic understanding of Networking concepts: OSI and TCP/IP Model, Vlan, QoS - Network analysis and troubleshooting - Basic understanding of networking including SIP, TCP\IP, DNS,...

  • Principal Network Engineer

    hace 4 días

    Heredia, Costa Rica DHL A tiempo completo

    **SUMMARY**: Your role will be to function as a Principal Network Security Engineer within the Secure Access Engineering team responsible for the design and implementation of Network security technologies and services within existing Data Centers, Public Cloud and branch office infrastructure. **RESPONSIBILITIES**: - Support the global Secure Access...

  • Senior Technical Support Engineer

    hace 3 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Senior Technical Support EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined...