IT Service Delivery Coordinator
hace 1 semana
**Job Brief**
We are looking for a highly skilled Incident Communications Manager to join our team, responsible for providing 24/7 global monitoring and support of various technology platforms, products, and services.
The successful candidate will be responsible for developing and maintaining effective communication strategies to keep stakeholders informed about high-priority incidents.
Key Responsibilities
- Utilize multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products, and services.
- Work closely with technical and customer engagement teams to ensure consistent communication updates to clients of Experian.
- Develop and maintain comprehensive understanding of all aspects of product delivery and operations.
- Drive continued improvement in system availability through problem identification and resolution.
Requirements
- Bachelor's Degree or equivalent in Computer Science, Information Technology, or related field.
- Minimum 5 years of experience in incident management.
- Proven track record of improving the customer's experience through collaborative efforts.
- Strong leadership skills with the ability to influence others at all levels of an organization.
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