Service Delivery Coordinator
hace 7 días
Company Overview
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
Job Description
Key Responsibilities
The successful candidate will be responsible for providing day-to-day assistance to users from the America's region, addressing their concerns, problems, and improvement or new process development ideas. This includes collecting business need ideas, writing business requests, and collaborating with the technical support team for development and improvement of processes.
Frequent meetings with the CI & GPO (Global Process Owner) will be conducted to evaluate improvement options and possible ways to make them a reality if technically possible. Additionally, the role involves addressing other areas such as MDM, I2D & I2P doubts with the responsible specialist for follow-up and/or resolution.
Qualifications and Skills
- Minimum 2 years of experience in a related field.
- Possessing SAP knowledge is an advantage.
- Bachelor's degree in business administration, accounting, or a related field.
- Process automation knowledge.
- Customer service orientation.
- Fast learner.
- Attention to detail.
About Us
Bosch Group is a renowned leader in the industry, and we are committed to delivering exceptional service solutions to our customers. If you are a motivated and detail-oriented individual looking to join a dynamic team, please apply for this exciting opportunity.
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