Straumann Service Delivery Leader

hace 7 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
Key Responsibilities
  • Coaching and developing team members
  • On boarding and continued development of all CSRs within the department
  • Participating in daily call center operations; staffing, planning, assigning tasks, and monitoring workflow to ensure timely processing of all orders in a multi-channel contact center
  • Driving continuous improvement in process and service-delivery
  • Cross-departmental collaboration with Sales, Marketing, Education, and Finance to execute on strategic goals
Management Responsibilities

Manages up to 10 Customer Service Representatives



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