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Customer Service Ambassador

hace 2 semanas

San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

Role Overview

This position is responsible for providing exceptional customer service to dental offices and labs over the telephone. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have prior experience in customer-facing roles.

Key Responsibilities:

  • Answer incoming calls from Straumann, Neodent, and ClearCorrect customers in a professional and timely manner.
  • Provide basic technical support on all Straumann products.
  • Maintain accurate records of customer interactions using SAP.
  • Process orders efficiently and resolve any issues that may arise.
  • Collaborate with the team to achieve productivity and efficiency goals.

Requirements:

  • 1+ years of experience in customer-facing roles.
  • High School diploma or equivalent.
  • Fluent in English.
  • Prior dental experience is an asset.