Customer Service Onboarding Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

We are seeking an experienced Operations Trainer to join our team at Straumann Group. As an Operations Trainer, you will assist with the execution and delivery of onboard training programs for customer service focused teams.

This role requires collaboration with North America-based trainers to deliver content in support of three different operations teams. The ideal candidate will have a strong background in Customer Service Training, Learning & Development, or Organizational Development.

  1. Deliver high-quality training programs to customer service focused teams.
  2. Collaborate with NAM-based trainers to execute world-class Customer Service training.
  3. Develop and implement evaluation metrics to ensure continuous improvements and program success.

Responsibilities:

  • Collaborate with NAM-based trainers to execute Customer Service, Provider Services, and Technical Support onboarding training for new employees.
  • Continuously monitor and develop sufficient programs for both new product and new hire introduction (tools and processes).

Requirements:

  • 1+ years of experience in Customer Service Training, Learning & Development, or Organizational Development.
  • High School diploma or equivalent
  • Fluent in English


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the JobWe are seeking an experienced professional to fill the position of Customer Onboarding Specialist. As an Implementation Experience Coordinator, you will play a critical role in ensuring a smooth transition for new customers, working closely with them to meet their needs and expectations.Your Key ResponsibilitiesLead milestone onboarding calls to...

  • Manager, Onboarding

    hace 3 días


    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:Responsible for managing a high performing team of Onboarding Managers focused on improving the customers onboarding journey, driving product adoption and usage while achieving the customers' business goals and desired outcomes.The Manager of Onboarding will also be responsible for developing new processes to help reduce redundancies and...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Empowering employees to achieve their best is at the heart of Equifax's mission.In this role, you will act as the main contact for customers seeking assistance with onboarding processes.Working closely with cross-functional teams, such as Sales and Fulfillment, you will provide a streamlined and comprehensive onboarding experience.Main...


  • San Francisco, Heredia, Costa Rica Grupo Preselección A tiempo completo

    **What we're looking for**Our Onboarding team ensures that our customers are achieving their desired outcomes and getting value from the solution.This is done by ensuring a successful onboarding period, guiding and assisting in adoption of the platform, and ultimately guiding customers towards getting the most value from their use of the company.We do this...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Overview:**Auxis is seeking an experienced Customer Service Operations Manager to join our team. In this critical role, you will play a vital part in delivering exceptional customer service and supporting our clients' business objectives. Your primary focus will be on overseeing the day-to-day operations of our customer service team, ensuring that we...

  • Customer Service Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the RoleAs a Customer Onboarding Specialist, you will play a critical part in helping our customers successfully deploy Databricks in a production environment. Your primary focus will be on working closely with customers to ensure they get the most out of our platform.

  • Customer Service Manager

    hace 10 horas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Team Manager to join our team at Experian. As a key member of our customer service department, you will be responsible for leading a team of technical support specialists and providing guidance on best practices for resolving complex customer issues.ResponsibilitiesLead a team of technical support...


  • San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

    **JOB DESCRIPTION**Our team is looking for a highly skilled call center customer service manager who can motivate service representatives to achieve department goals and champion their teams to deliver specific results for our clients.This position's primary purpose is to oversee all aspects of customer service including order entry, order management, and...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    About the RoleWe are looking for a skilled Customer Service Operations Manager to join our team in San Jose, Costa Rica. In this role, you will be responsible for managing the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.You will...

  • Onboarding Coordinator

    hace 10 horas


    San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

    We are looking for an **Onboarding Coordinator** to help welcome, coordinate and set expectations for our customers during their first experiences with Tebra.**Your Area of Focus**:- Welcome new customers and provide the first critical experience to new customers- Provide superior customer service when engaging with the customer; create engaging and...


  • San Francisco, Heredia, Costa Rica Kareo A tiempo completo

    **Job Description**We are looking for a talented Solution Onboarding Specialist to help our customers achieve their desired business goals and outcomes. As a key member of our implementation team, you will be responsible for ensuring a smooth onboarding experience for our customers.**Responsibilities Include:**Providing superior customer service when...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    **Job Overview**Huntsman Corporation is a leading global manufacturer and marketer of differentiated and specialty chemicals. Our diverse portfolio offers a range of career fields, including customer service management.We are seeking an experienced Customer Service Manager to lead our Americas Region team. The ideal candidate will have a proven track record...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    ResponsibilitiesBuild and maintain strong relationships with clients through exceptional customer serviceCollaborate with internal teams to manage the end-to-end onboarding process for new data furnishers, ensuring timely delivery of high-quality data while meeting SLAsEvaluate complex situations, identify root causes, and implement effective solutions to...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers**Ready to make an impact?We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.We empower our employees to perform and make an impact, to question the status quo, to drive change,...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job Summary: We're looking for a Senior Enablement Manager - Customer Success to lead our onboarding efforts and deliver high-quality training programs to our new hire Customer Success Guides.About the Team: Our Global Learning & Development organization is responsible for developing and deploying global enablement programs at scale. We're a collaborative...

  • Customer Service Lead

    hace 3 días


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...


  • San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

    We are seeking a highly skilled New Business Onboarding Expert to join our team at Patientpop. This role is responsible for owning the end-to-end onboarding process for new customers, ensuring a seamless and engaging experience.Your Key Responsibilities:Welcome new customers and provide exceptional service during their first interactions with PatientpopSet...