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About the Role
We are looking for a skilled Customer Service Operations Manager to join our team in San Jose, Costa Rica. In this role, you will be responsible for managing the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.
You will perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry and data maintenance.
- Manage order blocks working closely with other functions such as Finance/Credit, Supply Chain Planning and Logistics.
- Contribute to attain and improve customer services metrics and key performance indicators.
- Handle additional responsibilities without affecting day-to-day activities.
