Customer Service Operations Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo
Job Description

The Customer Service Operations Manager will serve as the primary point of contact for all operational aspects within their designated responsibilities.

Key Responsibilities:

  • Supervise team members to ensure daily tasks are completed efficiently.
  • Act as a reliable and confident leader, setting a positive example for the team.

Key Performance Indicators (KPIs):

  • Meet internal and external service level metrics.
  • Be the point of escalation for any situation on the production floor.

Main Objectives:

  • Own service level achievement and quality improvements for the team.
  • Drive continuous improvement from the team lead level.

Qualifications:

  • Associates Degree in Business or related field preferred.
  • 2-5 years of Call Center experience.
  • Previous experience in Team Lead positions in the call center or shared service center industry.


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