B2B Customer Service Strategy Manager
hace 1 semana
At Equifax, we empower individuals to achieve their full potential by harnessing the power of data. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences that foster long-term relationships and drive business growth.
Responsibilities- Partner with cross-functional teams to identify and resolve client challenges, ensuring seamless service delivery and proactive issue resolution.
- Foster a collaborative environment where sales, marketing, finance, operations, and technology teams work together to enhance the client experience through targeted initiatives and process improvements.
- Leverage cutting-edge technologies like AI, machine learning, and automation to streamline service delivery, reduce costs, and elevate the overall customer experience.
- Bachelor's degree in Business, Industrial Engineering, or a related field.
- A minimum of five years of experience as a people manager in shared services or BPO environments at multinational companies.
- Three years of experience in MS Excel or Google Sheets.
- C1 English level.
- COPC Contact Center Management Training.
- UiPath Studio X Certification.
- Scrum Foundation Professional Certificate - SFPC.
We provide comprehensive compensation and benefits packages, including on-site medical facilities, 24/7 paramedic services, life insurance, gym facilities, collaborative workspaces, free transportation, subsidized cafeteria, and solidarity association membership. Our online learning platform offers guided career tracks for professional growth and development.
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Customer Experience Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob DescriptionYou will be responsible for managing the GBS organizations responsible for B2B Customer Service/Success efforts. This involves ensuring clients derive maximum value from Equifax products and solutions while striving for exceptional customer experiences that drive loyalty and long-term relationships.Main ResponsibilitiesManage the GBS...
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B2B Post-Sales Service Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Manage the GBS organizations responsible for the B2B Customer Service/Success efforts to ensure clients get the most value from Equifax products and...
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Customer Service Manager Ii
hace 2 semanas
San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
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Customer Service Strategy Director
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San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Summary:We are seeking a highly experienced leader to oversee the global standardization of customer service processes across SCO's operations. The successful candidate will have a strong background in service desk management, people management, and process improvement. They will be responsible for driving global standard procedures, overseeing daily...
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Customer Service Operations Manager
hace 5 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob OverviewHuntsman Corporation, a global manufacturer and marketer of differentiated and specialty chemicals, is seeking a highly skilled Customer Service Operations Manager to support our Global Business Services (GBS) Site in San Jose, Costa Rica.This position will report to the Customer Service Manager and be responsible for managing a team of Customer...
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Customer Service Operations Manager
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San Francisco, Heredia, Costa Rica Huntsman A tiempo completo**Job Overview**Huntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. As a Customer Service Team Lead, you will play a crucial role in maintaining customer relationships, driving service-level improvements, and supporting our GBS Site in San Jose, Costa Rica.This position will report to the...
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Customer Service Manager
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San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
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Customer Service Manager
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Manager, Strategy
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San Francisco, Heredia, Costa Rica Databricks A tiempo completoCSQ324R94Databricks is looking for a motivated Strategy and Planning Manager to join our Go-to-Market (GTM) Strat Ops team.We help build Learning & Enablement strategy, provide strategic analyses, and drive a data-driven decision making approach to our successful & fast-growing Learning business.You will use data and qualitative information to help Learning...
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Customer Service Operations Manager
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Customer Service Operations Manager
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San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob DescriptionThe Customer Service Operations Manager will serve as the primary point of contact for all operational aspects within their designated responsibilities.Key Responsibilities:Supervise team members to ensure daily tasks are completed efficiently.Act as a reliable and confident leader, setting a positive example for the team.Key Performance...
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Customer Service Manager
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Customer Service Project Manager
hace 21 horas
San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout the Job:We are looking for a highly skilled Cross-Functional Customer Service Project Manager to lead our customer-facing projects. In this role, you will be responsible for driving quality results under pressure and ensuring seamless collaboration with internal teams.Your Key Responsibilities:Manage multiple customer-facing projects simultaneously,...
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Customer Service Manager
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San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the RoleWe are seeking an experienced Customer Service Supervisor to join our Auxis team. In this role, you will be responsible for providing professional business and customer service support to clients. Your focus will be on assisting clients to ensure high levels of customer satisfaction and productivity.Key ResponsibilitiesSupport Team Leads and...
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Customer Service Specialist Ii
hace 2 días
San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
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Customer Service Manager Pu
hace 1 semana
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70 manufacturing, R&D and operations facilities...
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Manager, Customer Success, Strategic Account
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...
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Customer Service Team Lead Operations
hace 6 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead OperationsHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
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Customer Service Lead
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Customer Experience Manager
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San Francisco, Heredia, Costa Rica Tebra A tiempo completoAbout Tebra:Tebra is a digital healthcare company that aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.As a Customer Experience Manager, you will play a critical role in ensuring that our customers receive exceptional support and service.Your Key Responsibilities:Analyze customer metrics to...