B2B Post-Sales Service Manager
hace 6 días
Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Manage the GBS organizations responsible for the B2B Customer Service/Success efforts to ensure clients get the most value from Equifax products and solutions while aiming for a strong CX that enables loyalty and long-term relationships.
**What you'll do**
- Partner with the Business Units to troubleshoot and problem-solve any situation our B2B clients face.
- Facilitate the successful completion of the planned sprints, and ensure that all teams involved in the Lead-to-Cash Value Chain (I.e., Sales, Marketing, Finance, Operations, Technology, etc.)
work together to enhance the client experience gradually.
- Leverage AI/Machine Learning, Automation, Google NLP, and other spearhead technologies and a strict operational cadence to deliver a cost-effective, frictionless service delivery.
**What experience you need**
- Bachelor's degree in Business, Industrial Engineering, or a related field.
- Five years of experience as a People Manager in Shared Services or BPO environments at multinational companies.
- 3 years of experience in MS Excel or Google Sheets.
- C1 English level.
**What could set you apart **?
- COPC Contact Center Management Training
- UiPath Studio X Certification
- Scrum Foundation Professional Certificate - SFPC
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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