Customer Service Manager
hace 7 días
We are seeking an experienced Customer Service Supervisor to join our Auxis team. In this role, you will be responsible for providing professional business and customer service support to clients. Your focus will be on assisting clients to ensure high levels of customer satisfaction and productivity.
Key Responsibilities- Support Team Leads and Senior Agents in resolving complex customer inquiries and issues.
- Establish and manage team schedules to ensure adequate coverage and service level compliance.
- Work with Team Leads to prepare service level reports and provide daily status updates to clients and management.
- Monitor team performance and ensure that all activities are conducted in accordance with established procedures and contractual requirements.
To be successful in this role, you will need:
- 3 years of experience as a Customer Services Supervisor.
- English - Spanish Language proficiency (Oral and writing 90 % or higher), C1 or above.
- A genuine interest in working with and helping customers.
- Excellent English verbal and written communication skills.
- Proficient in the use of Microsoft Office Suite.
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